Taurus Sarovar Portico

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good

Good facility poorly maintained and serviced.

Ac were not working properly in any of the room, even the phone was not working in my room, I had to go myself to reception for anything I want in my room, very poorly Managed hotel and very bad shape I want my full refund, this hotel spoiled my trip.

I have stayed in Sarovar Porticos - several times in Indore, and several times in "Ashtan Sarovar Portico" in Delhi; and also in Lucknow, and in Raipur. And my experience in all these was very good. But the Taurus Sarovar Portico was a big disappointment. It started with a strange question from the person at the reception desk - "is any one likely to join you in your room?". I am still wondering what he meant. The booking was single occcupancy, so why would any one join me in my room? In Mahipalpur, surrounded by "massage parlors" and such, the question has a sinister connotation. I am 74 + and visibly a very Sr. Citizen. Yet no one offered to help me with bags to elevator and room. The corridor on 2nd floor had a carpet, so the wheeled bag would not get drawn easily. If a hotels puts a carpet anywhere, they must regularly vacuum clean it. Else, better have bare tiles. The carpeted corridors were smelly. The room was damp and smelly. No towels. (yes, I could ask for it. But why do I have to ask for it?). Slippery washroom floor. The room had a phone, but no where did it say dial what number for reception, room service etc. I had to go to the reception, merely to ask what numbers to dial. When I pointed out "why can't you write it some place?". He just said "Sorry Sir". The chairs in the breakfast-room were so uncomfortable, it can't be described, has to be experienced. I can go on and on, but this is sufficient. As for me, never again.

Rooms were suffocating as no ventilation, rooms were not cleaned properly, dirty bed sheets & towels

Hotel is overall in a poor condition. Dirty room floor, shaking basin tap.

Room and Hotel condition very run down. Staff very good and helpful. Not worth the price paid.

Staff was coporative

Absolutely disgusting condition of the room. Seems like it was never cleaned properly dust everywhere, hair, spider webs and what not. Toilet not working properly. Stinks like worst than public toilet. Staff tried to accomodate in other options but they all were same, we had to stay against our wish as it was midnight and travelling with kids was not practical to search for more hotels. I would like to get refund from my booking.

Disappointing