Best Western Orlando Gateway Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hello. Once I came into the room the sink was dirty right on the left side. Every time you ran the shower on cool it went from cool to hot and then back. The water pressure was so low. The fridge didn’t make the food cold. When ever we used the toilet and flushed it. It smelled like a porter potty. Was not a great experience.

Rooms smell a little weird, and the bathtub had foot marks all over. But the staff was very helpful. The location is key tho, excellent if you’re going to Universal. Price was also the best in the area.

Despite being an older property it is well maintained overall. Our room was clean and comfortable. The staff were friendly and helpful. The facility was nice with a large pool and a snack bar/deli and a restaurant. The location is outstanding and makes for ease even without a car with shuttles. I would certainly return.

This was the 2nd time to have booked this suite. I only stayed & slept in the room for 3 hours the following morning, due to unforeseen circumstances. 1st, the property advertises to have EV chargers on site but they are nowhere to be found. 2nd on the website finding where the deposit is stated…not easy. Last time it was $50, but now it’s a $100. Crazy when higher end hotels charge less. Murphy’s law: the day of my arrival I experienced identity theft, and caught on after money had already been pulled out and spend off my cards, all happening during the day. All card freeze, money stolen and a hotel suite I can’t get into because of the deposit, and my cards frozen. Under normal circumstances it wouldn’t have been a problem. I had to sleep in the car next to the suite empty. I did ask them if i could at least sleep a little bit in the hotel. Yes, i was granted 3hrs. My gripe with the hotel is that mis-advertised the onsite car chargers and they did not work with me til the end of the stay. I can list all the hotels that charge less $50 that are nicer. It already charged $17 extra Sometimes…flexibility now earns you a forever customer. I have a brand of hotels i always go to but they dont have car chargers & never charge me deposits. I am respectful of the property. I booked this one because it advertised car EV chargers on site, which were not there (false advertising) and the once in a lifetime occurrence… I won’t be booking them again.

All staff was so helpful and really good place to live and budget freindly and really close to shops and resturants i like that place

Clean room, staff was helpful and nice, no complimentary breakfast but has a restaurant on site. Dinner food not that great, didnt eat any other meal there. Have a store on site with fruit options, muffins, coffee, etc. A bit pricey but good. Coffee maker and coffee in room was good. Microwave and decent size fridge in room.

The rooms were dirty. Hair all over! It was nasty.

El lugar no está mal, no es súper lujoso, pero para dormir está chévere, lo único que no me gustó es que no limpian los cuartos, simplemente recogen la basura y listo, entonces me encanta cuando visten las camas y dejan todo bonito. No hay desayuno pero tampoco hace falta por qué hay montones de restaurantes alrededor para conocer y visitar.

Tuve una estadía excelente en este hotel. Las instalaciones estuvieron limpias, cómodas y bien cuidadas durante toda mi visita. Sin embargo, lo que realmente hizo la diferencia fue la calidad del servicio al cliente. Quiero reconocer especialmente a Julianas y Johnny, quienes fueron amables, atentos y profesionales en todo momento. Su disposición para ayudar y asegurarse de que mi experiencia fuera agradable hizo que me sintiera bienvenido desde el primer día. Gracias a todo el equipo por su hospitalidad. Sin duda volvería a hospedarme aquí y lo recomendaría a familiares y amigos

Very helpful staff