Mercure Glasgow City Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our stay here was top notch! We were greeted by Rohan who couldn’t be more helpful. He was so welcoming and friendly. We were given a free drinks voucher to celebrate my birthday and our room was decorated with balloons and a lovely quality banner! The room had everything we needed, nice collection of shower gel and lotions etc. the view was lovely and the bed was enormous! Joy was another member of staff who went over and above. She was so friendly and professional, so kind. The cleanliness of the hotel is spot on! So fresh too with the new renovations! I would defo recommend this place! We will be back!

The staff were very helpful looked after us really well. The breakfast was excellent. and the hotel was in a great position in the middle of town and close to the bus and railway stations

I booked this hotel but didn’t stay, the room was dated and needing freshened up, there was a refurbishment going on and if I’d have known this I would have picked an other hotel, the Corinthian next door had a patio and you could see right in our room no net curtains were up, the reception was as soon as you went through the doors to the hotel a small pod. I did email hotels.com twice and got no reply so won’t be using them again.

The hotel was undergoing renovations so there was very little amenities unfortunately. I would like to return when it is up and running properly

Turned up to find the reception area looking like a building site, just enough space for the small reception desk, the receptionist and 2 or 3 travellers (at a squeeze). One lift seemed to be held together with duck tape. The room was incredibly small, barely enough space to put the suitcases but not enough to walk around them easily. Bed was uncomfortably hard. Pillows like crumbled foam. Bathroom small, leaking toilet cistern, rust on the bath around the metal handle and tap. Restaurant closed, breakfast very limited and in a paper bag. In summary, one of my worst hotel experiences.

Fantastic location, friendly staff, in particular, the reception staff and housekeeping manager. Rooms are a little dated and expensive for what you get. However, no issues with cleanliness which is important to me!

Hotel is undergoing some refurb, but Matthew on reception explained where I could find everything. The rooms are a bit dated, with limited sockets, but the bedroom was clean & comfortable. The lovely staff on the floor quickly brought me an iron. The bathroom shower rail was very rusty & this made the bathroom less appealing, but again, it was clean and the toiletries are lovely & the towels cozy. Matthew on reception was a godsend during my visit, quickly dealing with my early check in, luggage query and directing me to various areas. He greeted me each time with the professionalism I saw him use towards others, but also the friendliness I know & love about Glasgow. He’s an absolute asset. I was attending a conference and on both days, the lunches and breakfast were really good too. In short, slightly dated rooms, but outstanding staff.

We were not advised of refurbishment works. Hotel was shabby and untidy due to this. Early morning building works that should not have happened that early caused lack of sleep. No hot water in the morning so unable to shower.

The hotel has no lobby right now, there are 2 lifts, one of which is held together with masking tape and cardboard and they start renovations at 9AM which are screaming loud. Honestly one of the worst stays of my life.

Hotel getting renovated however the road noise from outside was horrendous. Traffic and patrons egressing from the night club next door at 3 am was so loud . The rooms could be doing with better glazed windows that ensure a more quiet pleasant stay .