Sonesta Simply Suites Knoxville

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Property was in the middle of renovations, once renovations are completed, it will be a very good hotel to stay.

Everything was dirty and smelled like smoke. There were no light bulbs in the lamps. The recliner wouldn’t close.

Literally the most disgusting place I’ve ever been in Immediately asked for a refund and checked out Was genuinely so pissed off after a full day of driving I had to find another hotel Rust dirt used towels filthy everywhere absolutely disgustinh

The property was not well maintained and staff was not always available. It was great power

The hallways looked like they hadn't been cleaned in a while. Got to our room and the bed was a fullsized rather than a king like posted on expedia. Called down to front office and they said they dont have any rooms with big sized beds. (This might be more on expedia than the hotel itself) When we got to our room the toilet didn't work, and had to call maintenance within first 5min of getting there. The next morning on our way out the trash by elevator smelled like it had old diapers in it, came back later in the evening and the trash still smelled the same and hadn't been touched even though cleaning people were out that morning. The shower also had no body wash. Our room key didn't work the 2nd, and had to get the front desk to get us a new one. About 30min laters went outside and when we came back in the new room key didnt work again so they finally switched us rooms. The new room they moved us into looked like it had mold on the walls and smelled musty and damp. But hey at least the toilet worked.

Was not very clean. Toilet clogged after using it. Was supposed to be a suite and it wasn’t.

Roach in microwave, hair and dirt in the tub, toliet running water

Room wasn’t what I saw on website, size, cleanliness and staff. Dirty marks on walls, doors and towels. Staff wasn’t over friendly, and wasn’t expecting a $100 added on hold only card. Air conditioning wasn’t very cool as well.

Check in took 20 min The landscaping is a mess The room was not cleaned to a reasonable standard The ceiling in the shower drops plaster when you’re showering The recliner wouldn’t close The heating vent in the bedroom was rusted and falling apart The bath towels a barely a step above paper towels The electric receptacles are so worn, plugs wouldn’t stay in We’ll have to take Sonesta off our list

Room was in rough shape. Smudges on surfaces.