Mercure Sydney Parramatta

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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Great, convenient location. Easy parking. Pleasant and welcoming staff. Happy to stay here again.

From the time we arrived things did not go smooth arrived 1430 by 1445 staff where still trying to decied our rooms, we had one room and the second was not ready they said they would call us 1520 we recived a call that room was ready. As for the room we booked, it was a superior king room acording to their web site it is supposed to have a bath and shower.However no bath in this room. The rooms were not in what you could call a reasonably clean condition. Hand prints on cupboard doors, dirty walls, stains on carpets etc. On arrival we were informed of a $25 per day parking fee which we were not aware of, also on arrival we saw notices where up saying the hotel is going through renovations with workmen starting at 0800 Monday to Saturday. On saturday at 0720 they started drilling making noise, Monday morning same thing followed by a 0730 start on Wednesday morning. Also we noticed on the Monday that air con heater did not work, we reported it, they sent someone to "reset it" however it still wasn't working. It took 3 days to fix but then after one night it stopped again. Again we reported it however by this time it was our last night so nothing was done. As for the work men we returned one day around 1600 to discover the elevator floor was covered in plaster dust and when exiting the elevator the whole corridor floor was covered in plaster dust and chips (Have photos). You could not spend a day resting in hotel due to noise. Not at a standard you expect from a Mercure Hotel

Good location for a quick stay over within proximity to our venue. Bathroom could use a bit of updating. Good access to public transport if needed. Woolworths across the road as well as kfc and maccas (if that's what you like).

For a 1 night stay for an event at the Olympic Park, it was great. Perfectly fine for the price. Obviously needs a refurb, which they're doing, but otherwise not a problem. The check in staff person was really helpful. Breakfast was good enough for the $50 for three of us - if you paid the full price, it would probably be a bit disappointing as it wasn't the

The hotel and room were clean and comfortable; everything works although the AC had a mind of its own. Every night there were about 6 minibuses blocking the steps to the street and making it difficult to drop off and pick up family from hotel entrance. There is plenty of parking nearby, not sure why these buses get priority over staying guests. For the price you pay per night, there are better options nearby.

Parking expensive

Outdoors dirty and neglected, Staff talked to my husband even though i was interacting and i made booking even when asked to talk to me Room bathroom door scraped on floor, no towell rails Tv difficult to operate Bed comfortable

After a long drive the staff were exceptionally helpful and supportive with the commonsense checkin. Secure parking was most pleasing and access was uneventful. Proximity to shops and public transport was also impressive. The room offered was most adequate and the bed was the most comfortable we have experienced over the past 30 years. Well done Mercure and when required we will be back.