Fairfield Inn & Suites Columbus East

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall stay was fine but I would stay elsewhere if I goto that area again for the laundry services for guests were not available, the hallways were hot and not air conditioned as they should be, ice machine was not available and disconnected on the 3rd floor that we stayed on after being moved because the air conditioner was broke in our original room on the second floor and it smelled like weed on that floor as well.

HAD AN EMERGENCY SURGERY, NOT DOING WELL. CALLED TO CANCEL, THEY REFUSED EVEN AFTER MY DR SAID THEY'D RELEASE MY MEDICAL INFO FOR PROOF. STILL REFUSED. THIS IS A HORRIBLE HOTEL! THEY ARE DISGUSTING MONEY HUNGRY JERKS!! WERE NOT NICE ABOUT THIS AT ALL. OTHER HOTELS WERE KIND ENOUGH TO REFUND ME. I WILL DO BUSINESS WITH THEM IN THE FUTURE. THIS HOTEL IS GARBAGE AND RUN BY GARBAGE AND ALL RUDE STAFF! I AM POSTING THIS REVIEW EVERYWHERE AND THIS HOTEL WILL BE LOSING A LOT OF BUSINESS, I PROMISE THAT. I DON'T PLAY WHEN IT COMES TO MY HEALTH. THERE WAS ZERO!!! THAT WE COULD DO AND I HAD TO HAVE IMMEDIATE SURGERY TO SAVE MY DAMN LIFE!! OH BY THE WAY IT WASN'T A LAST MINUTE CANCEL IT WAS OVER A MONTHS NOTICE I GAVE THEM. THEY STOLE MY MONEY KNOWING AS I TOLD THEM I WOULD BE IN THE HOSPITAL SEVERAL WEEKS TO A MONTH OR MORE. THEN I HAVE 12+ WEEKS TO HEAL AT HOME. I COULDN'T BE MORE DISGUSTED BY THEIR VERY CLEAR LACK OF RESPECT TO POTENTIAL CUSTOMERS, NO LONGER WILL BOOK WITH ANY OF YOUR HOTELS EVERYWHERE!! LMAO.. THIS IS GOING TO HURT YOUR BUSINESS BIG TIME. YOU NEVER KNOW WHO YOUR CUSTOMER TRULY IS AND YOU ARE GOING TO FIND OUT REAL QUICK YOU MESSED WITH THE WRONG PERSON. I WILL GET MY MONEY BACK PLUS COMPENSATION FOR THE STRESS YOU CAUSED THAT SET MY HEALTH BACK. ALL PROVEN W/ DRS AND HOSPITAL NOTES!! YOU MESSED WITH THE WRONG PERSON AND I WILL NOT BE LETTING THIS GO. ESPECIALLY BECAUSE THE OTHER HOTELS WERE SO NICE AND CANCELED MY BOOKING.

Hotel is clean, comfortable and convenient to a location I visit often. Restaurants and shopping within walking distance.

Clean rooms

The room was clean and the people were friendly.

My family stayed here for 2 nights. After arriving we showered and proceeded to get ready to go to a family function. My sister could not get the tub faucet to turn off after her shower. My mother called down to the front desk and was informed that there was only one staff member onsite and that there was nothing she could do. My mother then called back and had to ask to switch rooms. I went down to retrieve the new room keys. I approached the desk, and announced myself. The attendant was on her cell phone, reached for the new keys, handed them to me… all without making eye contact or uttering a word. There was a complete absent of customer service due to the fact that we had to pack up and switch rooms. This ordeal caused us to arrive late to where we were going. She offered no apology for the inconvenience, not to mention the water was extremely hot and caused the room fill with steam. Around midnight my sister walked down to the room and could still hear the water running, 6hrs later! She informed the new staff on duty. They were completely unaware of the situation. Also, in our new room, there was food left in the fridge. Do better. Ohhh and because I booked through a 3rd party, I could only receive points as form of reimbursement.

Fit and finish was poor, but the place was clean.

The room was large and clean. Staff was all very nice and friendly. Anyone of them you saw would greet you kindly. I didn't use the indoor pool but it looked inviting. Close to restaurants and shopping.

The room was so clean and roomy. The staff was friendly and helpful. The breakfast was hot and had a nice variety of fresh fruit

Staff were super nice!