Zimmer Bosphorus Hotel - Special Class

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything was excellent, clean, gentle and helping staff. The only comment is that there is no proper sound proofing between the rooms. Othere than that i give 5 stars

Room was OK. The lifts need serious repairs. It took us 10 min to get the lift and get to our room. We checked in one room and they had a lounge just above our room so it was very noisy where as the details of the room say noise proof rooms. We had to request and change the room which they did for us. As soon as we got in the room we heard some girls shouting in the lift as the lift had stopped working and they were stuck. For breakfast it was surprising that we had to pay extra for a hot chocolate and for eggs. Those are basic things which should be a part of a breakfast. On the other side the staff was very helpful. As soon as we complained they changed the room for us. During check out one of the staffs really tried hard to get us a taxi. Unfortunately I personally wouldn't go again to the hotel

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Bathroom privacy is a concern.. Aircon did not work properly.. they were not able to fix.. lift buttons need some work.. Sloppy housekeeping.. bathrooms had been recently renovated.. still had construction dust.. took away 4 towels and then replaced 3.. Horrible breakfast experience .. no buffet.. so must take their set meal with beef (we are vegetarians).. not interested in our inputs.. no replacements offered.. charged extra even though we didnt take their set meal..

The room was DIRTY and was dusty. The mini fridge was broken We stayed for 2 nights and no housekeeping was done despite us putting a sign on the door and also calling reception to inform them no housekeeping was done and they said they would send someone but they never did. Utterly unprofessional staff. I do not know how this hotel is still operating

It feel like the rooms never had any maintenance

People are so Rude and my room was not clean the bathroom has leak water I told them 2 times no one cares

Great location, nice view

One of the worst hotel I have had ever stayed in since 35 years ago when I started traveling around the world .. the employees are very friendly but the rooms that had given to us were very awful .. very dirty and blankets untidy.. very very noisy especially from outside traffic and the police sirens and the ship’s horns.. moreover, guests and employees were very noisy and couldn’t sleep at all. The worst nightmare was the bathroom!! The toilet flush didn’t work and the washbasin drainage was blocked and the water overflow!!! Additionally the water was freezing and there was no hot water at all.. I was planning to stay two weeks in this hotel but my family requested me to leave day to a franchised chain hotel which I did. Therefore, I don’t recommend this hotel and the owner of this hotel should think twice before running a hotel in this situation!!! I don’t recommend Hotels.com to do business with this hotel again. It will damage its reputation and international image that hotels.com built over too many years.

For an average of $110 per night , I stayed in the worst dirtiest smelly hotel room in my life. The bed sheets smelled so bad I couldn’t sleep. Pillow were very uncomfortable and the cover was very small and smelly. The shower was loaded with mold and rust and greedy floor . Hallways dark no working lights .