Candlewood Suites Ft. Lauderdale Airport/Cruise by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The stay was nice. Centrally located to the airport. Staff were friendly

Nice, friendly and clean

I had high hopes for this hotel, but unfortunately, the experience was disappointing from start to finish. Upon arrival, our first room had a strong musty odor. To the hotel's credit, they moved us to another room without issue. However, the situation took a much more serious turn when my vehicle was parked directly in front of the hotel lobby and the catalytic converter was stolen. What was most frustrating was the staff's response. Rather than showing concern or taking the matter seriously, they appeared nonchalant and indifferent and quickly assumed that rental insurance would cover the damage. When I requested that security footage be reviewed, the manager was unwilling to come out and personally address the situation. The lack of urgency, empathy, and accountability was extremely disappointing. As a guest, I expected the hotel to at least make an effort to assist after such a significant incident occurred on their property. Due to the way the situation was handled, we no longer felt safe staying at the hotel and decided to leave immediately. While the room issue was resolved quickly, the poor customer service and lack of concern regarding the theft completely overshadowed any positive aspects of our stay. I would not recommend this property based on my experience.

airport shuttle

Nice

Candlewood Suites was the perfect place to stay for what me and my family needed. From the Airport shuttle pickup to the hotel to port drop off that was an extra added bonus. We had a small kitchenette with a refrigerator, dishwasher, dishes, coffee maker, kettle, long table/desk. We had the whole SHABANG! 😂 We loved it. We will definitely be coming back here when we come back to Fort Lauderdale for our big family cruise next year. The only thing I would say that was a little disappointing, was that the Shuttle to port was $40 for me and my son. But we ended up catching an Uber for $10. But hey I understand it’s a business, all that matters was we had a good stay and made it to our cruise the next day. So I definitely would recommend staying here.

I like it very good thank

We stayed here briefly after our cruise and before our flight home. Staff was very helpful, shuttle was convenient, and room was perfect for our short stay. Highly recommend! Gym area was a bit small but we appreciated a place to exercise when we needed it.

Very nice simple suite room

The hotel was very nice. We were surprised at how nice the room was. It was like a small apartment or efficiency to our surprise. The only thing missing was free breakfast of some sort. The snacks vending is 3rd party owned and the prices are ridiculously high. Otherwise, the hotel was excellent.