Property policies
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Check-in/out Time
Earliest check-in time:After 15:00 - Before 23:00
Latest check-out time:Before 11:30
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Check-in policy
The guest responsible for check-in must be aged 18 or above
Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This hotel is located on hilly terrain and offers guests shuttle service around the property. To reach this resort, guests must travel by boat transfer (surcharge) via scheduled or private speedboat from Santhiya Samui Pier (Koh Samui) subject to weather conditions. Shared 30-minute speedboat journeys depart from Santhiya Samui Pier (Koh Samui). Guests must contact the property in advance for scheduled departures. This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Note: Check-in policies vary by property. Please check carefully before booking
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Child Policy
Children at all ages are welcome to stay at this property
Age
|
Fees
|
|---|
0-1 years old Not included | Free |
2-11 years old Breakfast included | THB450.0 per person per night |
Children aged above 1 will be charged as adults at this property
Up to 1 children aged 1 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.
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Extra bed policy
Extra beds are not allowed at this hotel
Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.
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Mandatory fees
The name of the credit card holder must be the same as the guest's name on the passport and reservation.
**Gala Dinner:** A compulsory New Year's Eve Gala Dinner on 31st December is required for all guests staying at Santhiya Phangan Resort & Spa. Guests are required to pay the gala dinner fee directly to the resort or book in advance via email: reservation@santhiya.com.
**Gala Dinner Charges:**
Children aged 0-1 year: Stay free with an accompanied adult
Children aged 2-11 years: THB 1,500++ per person
Adults aged 12 years and older: THB 3,000++ per person
For the night on 31 December, cannot CHECK OUT; must stay a minimum of 2 nights over
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Other fees
Fee for buffet breakfast: approximately THB 800 for adults and THB 400 for children
Airport shuttle fee: THB 1450 per person (one-way)
Airport shuttle fee per child: THB 725 (one-way), (from 2 to 11 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Food & drinks
Grab a bite at Chantara Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the beach bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
