Nesuto Woolloomooloo Sydney Apartments

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unfortunately, our experience was disappointing from the moment we checked out. The front-of-house staff member at reception was discourteous and unprofessional. Her tone of voice, body language, and repeated sighing created an unwelcoming atmosphere and left a very negative impression. It was one of the poorest customer service experiences we have encountered at a reception desk. The room itself was spacious; however, the overall cleanliness was below expectations. While the property requires guests to clean the kitchen and wash dishes before departure, it appears that staff do not adequately inspect these items before the next guests arrive. Several cups, cutlery, pots, and dishes still had dried food residue and stains, requiring us to wash them before use. It seemed that only the beds were made and the floors vacuumed, leaving cleanliness of the kitchenware dependent on the previous guests’ standards. With improved housekeeping checks and more professional customer service at reception, the overall guest experience could be significantly enhanced.

This is my third stay at Nesuto. The first two times were wonderful - I was upgraded on my first visit to a huge 3 bedroom apt because the studios were being painted. The second time I got a large studio in great condition with a fantastic view of the City at night. This time , however I had what looked like a neglected studio with the kitchen counter surface peeling off, no plug for either the kitchen sink or the bathroom basin( I did get one when I asked). When I mentioned on my first day that I could not connect to the internet even though I was connected to Nesuto ‘s guest server I was rudely told that no one else had complained so it must be because I had an IPhone ( the trainee sitting next to the receptionist was also unable to connect on her iPhone. ) No one offered to check the system. I had to rely on my Mobile Data and nearby cafes for Internet. I discovered that the unit I was in was currently for sale which might account for the huge decline in the quality and general condition of the unit. It’s a pity to see that management has allowed this situation. The owner obviously didn’t want to spend any money doing it up before selling . It’s a great location ( even though my Sydney friends warned me the area is dangerous at night). I never had any bad experiences even coming home late at night and it’s so convenient to everything.

Great location

Wifi was not reliable.

Good location. Will be back again.

The room was not clean, it was different then in the photos I had seen advertised. The carport had stains so did the lounge, the lino in the kitchen floor was missing a piece, the tiles in the bathroom were damaged when complained we were told there nothing they could do that it was an apartment not a hotel, staff were not helpful. The toilet didn't flush properly and made a terrible sound will not stay there again

Enjoyed our stay, clean, had everything we needed.

Room was clean, beds very comfortable, room very spacious, walking distance to local pubs, restaurants. Would stay again.

Close to the CBD and Botanical Gardens

Very smell