Le Mystral

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Said the unit had laundry detergent but couldn’t find it. Asked owner to supply it but got a response it wasn’t available at this time.

Great location for young people

This is NOT a hotel. It's a house that was converted into small studio apartments that are rented out short-term. The apartment was clean, modern and in good condition. There is a full kitchen and washer/dryer. BUT, there are no services at all. After I received the confirmation, I saw that it said there is no reception. All registration is done on-line. The instructions were unclear and inaccurate. There is a 24/7 phone number and email given. This is a lie. I tried to call the number several times and was only able to reach someone once. The woman who answered sounded like she was answering her home phone and had very little information. I was unsure if I would actually be able to check into the property. I was given a 6-digit code to open the front door. It turned out I only need to press 1 to open the door. Not very secure. Once in the room, I had trouble working the AC and signing into the TV. It took a few hours to figure them out. Again, there was no one to call for assistance. If there had been a real emergency at the property, I wouldn't have been able to contact anyone. This is not what i expect at a "hotel". The room is very nice and the price is reasonable, but if you stay here, you are completely on your own.

The location was great, the room was modern and well furnished. Air conditioning thankfully worked great (we arrived during a heatwave in Montreal). The lack of an openable window for ventilation was my biggest problem.

The accommodation was in a really great area! Close to a beautiful park, cute restaurants and shops, close to metro, and great atmosphere. Bike lane right outside. The room had mostly what we needed. Needed more towels - only two body towels provided. Almost no clothing storage - there was one small chest of drawers that had dirty socks and bundled up sheets (cleanliness unknown). Listing has potential but could use a bit more attention to cleanliness and expected amenities. Overall we had a great stay! Aside from the few drawbacks the location was phenomenal and made this visit all worthwhile.

This place is located in an excellent and vibrant area of the city. But the check-in process is a bit clunky. You can reach staff by whatsapp but they take time to respond. There are two flights of stairs you need to climb with your suitcases in tow. I had a very heavy suitcase and had to take it up myself. Got a pretty bad muscle injury in my arm. So pack light if staying here. As for the suite itself: it has everything you need. But it’s a cramped space. And not particularly clean. Floors not cleaned properly. Found an insect. There was a random reusable water bottle in the fridge and not sure who it belonged to. I got to the room early and was told to leave my stuff inside the room while housekeeping cleaned up. Housekeeping wasn’t there when I got there. There was a weird dank smell in the place. Also the walls and front door were paper thin. Could hear neighbours yelling in the evening. And I could smell their food. Wouldn’t really recommend if you’re a sensitive sleeper or particular about details and cleanliness.

Clean apartment with great air conditioning

I stayed in a studio unit for six nights. It was as described, comfortable and clean. A couple of comments though… I could have used a few more towels. There was no dish cloth, tea towel or coffee filters in the kitchen. And nowhere to hang clothes. The location was exceptional. And overall the experience was quite acceptable.

Clean and new room. Nicely done. Perfect location. Only thing is checkin is a bit uncoordinated. I had to phone somebody and add them with WhatsApp (email and Expedia were somehow async) which I fortunately have. But Imagine if another visitor comes without network (traveler landed without roaming open) and doesn’t use WhatsApp. They ask people to send ID via email which I was also reluctant but I did so because I think it’s might be necessary. And they said we would receive notice by email upon arrival. But we never receive anything until coming right in front of the door.

The location was great and was walking distance to anything that you would need in Plateau Mont-Royal. The space was nice and clean. The only downside was the sheets and pillowcases had some black (grease?) marks, and the towels were stained with what I think is makeup that wouldn't wash out. The communication with the host was poor. It was raining while I was there and so I had requested an umbrella, which they said they didn't have any. I thought it was a reasonable request as a guest. The listing also said that there would be a hair dryer and there wasn't one, so when I requested that, they said they would bring me one the next day and they never did.