Hotel Indigo Irving Las Colinas by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything Was Top Notch. We Had Fun Time

Clean room and nice staff. No problem with parking. This was such a lovely stay with my boyfriend. We will be staying here from now on every time we are in town.

Booked for a quick anniversary staycation. Overall the hotel was decent. The rooms were clean and the staff were very helpful and friendly, but it just wasn’t what I was expecting for a romantic getaway, based on previous reviews. The pool area was very small and the view of the canal was more of a view of the highway. Wasn’t horrible… just wasn’t what I expected.

The design of the hotel is 10/10. The hotel is clean and very comfortable.

Here’s a more balanced 3-star review with specific, constructive feedback: ⭐⭐⭐☆☆ (3/5) My stay at Hotel Indigo Las Colinas had several positives, but there are also some areas that could use improvement. The hotel itself is clean, modern, and well maintained. The rooms were comfortable, and the amenities were enjoyable. The front desk and hotel staff were consistently friendly, welcoming, and professional, making check-in and the overall stay pleasant. Unfortunately, the restaurant experience didn’t meet the same standard as the rest of the hotel. Some menu items, particularly the lentil soup and Hummus , lacked Flavor , Overtly Salty and felt more like a cafeteria-style meal than something I’d expect from a hotel restaurant. With some improvements to seasoning, freshness, and presentation, the dining experience could be much better. Service at the pool was also disappointing. Although the staff was courteous, service was consistently slow, and it often took a long time to place an order or receive food and drinks. Even During non- busy hours, having more staff available or improving the workflow would make a noticeable difference for guests trying to relax by the pool. Overall, the hotel has a lot of potential thanks to its excellent staff, comfortable accommodations, and attractive property. If the restaurant quality and pool service improve, I would gladly consider staying here again.

A little bit of nickel and dime-ing. On top of the room charge, there was a parking cost that was not refunded. There was also a mandatory hotel store charge of $10, per room, whether you purchased anything or not from the minuscule store. Rooms were fine, but not the most welcoming nor honest.

First of all, I got norovirus from staying here. No explanation needed. Second, they are grifters - not only do they charge you a $15 a day per person a USE IT OR LOSE IT "credit" to be used at the hotel businesses, they automatically add 20% gratuity to every single thing, including the credit and the "complementary" breakfast! So if my partner and I at at the complementary breakfast I will still receive a bill for 20% of both our meals. Outrageous.

Buen hotel limpio cálido y muy moderno

Great

I love these IHG properties. The lobby aways has an inviting frest smell, staff is exceptional, and the rooms are very clean and comfortable.