Sanuela Boutique Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice little family run hotel in an excellent location. The air conditioning and WiFi worked well and the rooftop terrace was beautiful. Staff was very helpful and flexible.

Just know what you're getting. It's a place to sleep, no more. I had the Queen Bed room, which I think is the best room for one or two people and it left a lot for imagination. The good things first: pretty clean, which is probably the most important in any hotel of any level, no complaints there. The people I dealt with were always nice and kind. Improvements needed: the shower head splashes everywhere and doesn't sit in the holder. The sink leaks water all the time, I used 3 towels to rotate just putting them on the floor and used one repeatedly for myself. The shower box doesn't close fully. The TV doesn't have a remote controller. The side lamp didn't have the bit on top... The check in process was weird to say the least, there was a note on the booking that said there is no reception desk and that the "host" will meet me at arrival.. which was pretty vague and stressful. I walked in and kept waiting and saying "hello" Until this lovely older lady came up and with broken English, we much as possible tried to communicate with me. She then called somebody and told them I'm here and eventually I hear the words "queen bedroom" and I was taken to the room. Check out process: just leave. The towels were so overused and crispy/scratchy. The Terras is lovely but the chairs don't have any cushions.No heater or tea coffee provided. It did feel like I was at some distant relative house though, Georgia and Georgians are nice like that, despite the lack of means.