Bedford House Retreat

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property was clean and the communication from the owners was good. However it does need some time spending on getting things sorted. All the beds need new mattresses we had to put all the duvets down to sleep on top of and even brought an air bed due to being so uncomfortable. Some other minor points, the kettle lid was broken and could only be opened by picking from the side (not safe when hot). The curtain rail in the main bedroom was hanging out of the room. We ended up leaving a day early, shame as this could be a nice place. Parking outside is only for a maximum of 2 hours 9:00 - 18:00 and you can't extend the ticket on Ringo app. £4 for 2 hours. I would suggest parking in the carpark on Deene street opposite for the £3.60 for 12 hours.

Bedford House was amazing, the owners were fantastic, we had to change our dates at short notice they were very accommodating, thank you, we had a lovely 3 night stay and could have stayed longer, we were very lucky with the weather, we would absolutely recommend Bedford House but would not book through Hotels.com again, absolute nightmare of a company, when we tried to change our dates they told us that they could not do it as they could not contact the owners so we looked them up on their Facebook page and the owners sorted it for us without any problems, we then received an email from Hotels.com claiming that they had sorted the date change for us, and then they would not send a confirmation email and we had to send the details of the owners to them before we got a confirmation email which was totally unnecessary stress before our holiday, they never sent any details of key safe number but the owners again came to the rescue.