PREMIER SUITES PLUS Antwerp

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean, large room with excellent service.

I like the fact that it's like a studio type like flat where you can actually cook your food 😊 and it's clean and spacious too😊 staff were helpful and friendly.The location is spot on as its in the city centre 😄Highly recommended! Definitely will comeback

This location is few minutes walk from the Antwerpen Central Station. It was easy to walk or take public transportation to everything we wanted and decided to do. It was the perfect accommodation for a short stay and traveling with teens to multiple destinations. We also walked to most of the historic landmarks on our itenerary. The Ferris wheel and zoo were nearby as well as the chocolate museum. We didn’t realize that when planning our stay. They were great additions to our holiday.

Great location, friendly staff, lovely room

The room was spacious. Full kitchen and Nespresso machine. Bathroom ready for a makeover. Old bath with shower that ran hot and cold. The biggest issue was the smell of sewage as you entered the building that carried through to the hallways. Thankfully it was not in our room.

BIG problems with AC, on entire 5th floor....known to staff. We were booked 3 nights. 2 nights struggling with warm room. First evening we phoned to front desk to complain of warm room, with no actual help except "our computer shows it is working". Finally on 2nd afternoon, after 4 calls and 1 and 1/2 wasted hours and no real help except for advice from reception that 'the computer shows it is working", I stomped up to reception and asked to move rooms. They then advised the 5th floor was having problems - ??? why not tell us that sooner??? They tried to reboot their computer program yet again.....then finally at the 2 hour mark move us into a room on 7th floor where the AC worked. Then, when I asked for a free glass of wine for myself and husband as compensation, I was initially told "no, you haven't had any major problems, and its not our fault". REALLY??!! I finally pushed hard enough to get 2 glasses of wine. Our friends in another room on 5th floor had same problem, finally moved. Another guest from 5th floor checked out with a full refund. I was really frustrated that they made no effort to resolve the problem once it became apparent there was an issue, and that I had to push to move rooms, push for a compensatory glass of wine. We wont be back.

The rooms themselves were fine. However, when we arrived, there was no air conditioning during a very hot string of days. The check in staff did not seem to know how to fix it, and they said that it may not be fixed for a few days! When I contacted the manager, at the staff's request, she never responded back!! After a warm night, we talked to a new hotel staff person who said the fix was actually quite simple and he had the air conditioning up and running in about 15 minutes. Why this problem, which affected many people in the hotel, could not have been resolved right away is beyond me. The manager was clearly unable or unwilling to deal with hotel problems.

Very good location and near most place by walking.

Checking in took over 2 hours. The reception kept saying our rooms would be ready in 20 minutes but it wasn't true. Rooms aren't good either, towels have holes in them and air conditioning does not work.

Hands-down, the best stay in Antwerp! I will return!