Casual Raizes Porto Hotel (Casual Raizes Porto Hotel by Casual Hoteles)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff here are fantastic, incredibly friendly and helpful. I highly recommend staying here based on interactions with staff alone, the room was also clean and comfortable.

Not a 5 star hotel but I gave it a 5 star because it was cozy and the staff was great and within walking distance to everything. Felt very comfortable staying here.

Staff was great. Hotel is cute and spacious however there is not much room to store your clothes. Putting that aside all else was great. And the entire staff made us feel at home. Thank you all !!!

Really lovely and friendly staff. Spotlessly clean. The room could have done with coffee to be able to have one when you want one. Excellent value for money!

Bien situé

Great location, super clean and wonderful staff. Leo was especially accommodating.

Good points:- 1) Hotel was in a good location, close to the Balhão Market, Metro station, shops and restaurants 2) Friendly staff 3) Clean Less good points:- 1) Check in chaotic. Reception staff could’ve been more efficient. Complimentary port wine not offered to all guests on arrival 2) Hot water was hit & miss 3) One bottle of complimentary water on first night only despite 2 person occupancy 4) Breakfast service was low quality and same every day. Slow replenishment of foodstuffs with guests having to wait for service 5) Some guests did not respect the obvious signs for silence at night thereby disturbing others at night/early morning. Doors slamming etc 3* budget hotel so expectations weren’t high. Probably would look to stay elsewhere if returning to Porto

I had a great stay at this hotel in Porto. The location was excellent, within walking distance of many attractions and restaurants, which made it easy to explore the city. The room was clean, comfortable, and modern, and the staff were extremely friendly and helpful during our stay. One of the highlights was the breakfast included with the booking. The buffet had a very good selection of food, including fresh pastries, fruit, cold cuts, and hot items like eggs and sausages. Everything was fresh and well presented, and it was a perfect way to start the day before heading out to explore Porto. The hotel also had reliable Wi-Fi and a relaxing atmosphere. Check-in was quick and smooth, and the staff were happy to give recommendations for places to visit in the city.

Hotel in a good location in the city. Used the hotel for the second time. Staff were friendly and efficient. Room was well presented and comfortable.

Staff was always available (24 hrs), pleasant, and informative, breakfast was ample and a good variety, rooms were clean and spacious, in historic very hilly part of Lisbon so be aware, legs will get a work out, can feel a little sketchy at night bc of all the dark ally ways that are not all well lit, but never truly felt unsafe, but would not want to walk through there too late. There were always staff on hand, rooms cleaned thoroughly, and staff maintained courtyard daily. I liked the hotel a lot just wish it was a bit closer to tourist areas.