ARK Canary Wharf

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The only good thing was the pool steam and sauna facilities, everything else was poor and dangerous. 1) The bed had a sharp metal spring protruding out of it which was only realised when someone got injured from it. 2) The shower door was broken and nearly fell on my face. 3) There was no kitchen equipment (cutlery plates or other basic things). The listing falsely advertised that these would be present. 4) There was no kitchen soap but I guess we dont need it because they did not provide any kitchen items anyway. 5) The fridge shelf was broken. 6) The apartment was extremely hot, surprised there is no air conditioning available. In fairness this was not advertised anyway. 7) The pool and sauna areas had no locker rooms available and there was only 1 closed shower to use between everyone that uses the facilities. 8) The bathroom was the smallest I have seen in my life. The sink was made for a 5 year old and it was so low down you would have to sit on the toilet just to use it. The shower was so small, if you are over 6ft and carry some weight, you are not going to be able to move without getting hit by something. 9) You try to call the front desk a million times and no one answers. You try to message via the expedia app to the hotel and they do not respond. Absolute joke. 10) At one point the whole area was surrounded by police, don't know what happened, but it doesn't seem that safe. Very shocking experience to say the least. I will not be coming back. Avoid.

10/10 we loved it, so beautiful

Staff were amazing, room impossibly and suffocating hot due to lack of aircon and airflow. Stayed on one of the hottest days of the year and from stepping out the lift and into the corridor on the 15 floor I knew I was going to be in for a terrible night. There was a small fan in the room but it didn’t touch the temperature

Clean room very nice and Modern and nice pool

The room were clean, the staff were amazing and the area was very nice

The room was overheated. Really bad air. The kitchen bit was without any cutlery glasses or plates. Just empty. The room wasn’t really cleaned and the corridor was smelling really uncomfortable. I don’t know why they have so good ratings.

The only thing I liked about the property was the laundry, and the foyer because it was the only place which was air conditioned. We were in London during the heatwave and there was no airconditioning in the rooms, only a tiny fan. The room was dirty when we checked in, and smelled of cat urine, as did the hallways. The smell got worse as the weather got hotter. We had to keep the window open overnight and of course couldn’t block out the noise of the trains. We checked out one day earlier out of our desperation to get a good nights sleep. I absolutely cannot recommend this accommodation

The property was not maintained well and had awful smells. There is no air con but we were given 2 fans that barely worked. No where to put them other than right next to the bed. The bathroom was very big but the shower was tiny and leaked. TV was small. A terrible experience.

Someone busted into our room at 1.40am whilst we were fast asleep. It was terrifying, my husband almost attacked the guy- this guy was holding a key card and had been given our room as a mistake We complained in the morning and was told we need to write to their office to complain. COOL THANKS

Lobby is good. However, no air conditioner from lift lobby to room. Hotel only provide fan to customer which is a bit disappointed as the hotel private is not low.