When will the refund be credited?
Online refund:
- If you pay using PayPal, the fee will be refunded immediately
- If you pay by credit card, it will take about 5 - 7 working days for the refund to be returned to the original account. Some banks may take up to 30 working days to be credited.
- If the fee is not credited within the time limit, please check the instructions or consult Klook customer service
Offline refund:
- The refund amount can be collected directly. If the ticket has been collected, a refund fee of TWD 20 will be charged for each ticket.
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Other FAQs in "Taiwan trains"
- Why can't I find the Taiwanese train route and add-ons I'd like to book?
- Will my Taiwan High Speed Rail ticket include seat reservation?
- Can I earn TGopoints by purchasing high-speed rail tickets?
- How can I check the additional items/Terms & Conditions for my train booking?
- Can I book Taiwan high-speed rail tickets without add-ons?