What does "Conditional cancellation" mean?

Activities with "conditional cancellation" can be cancelled as long as certain conditions are met.

For example, cancellation conditions could include:

1. A cancellation handling fee being charged to the price of your booking
2. Free cancellations offered for weather conditions
3. Cancellation only being offered for part of your booking.

If your activity is eligible for conditional cancellation and you want to apply for a refund:

1. Click on your profile picture in the top right hand corner of the screen.
2. Go to the Bookings page
3. Find the booking you want to cancel and select 'Apply for refund'
4. Select refund reason, quantity and then select 'Next'

If you are unable to cancel/refund your booking from your Bookings page, get in touch with Klook Customer Support) and we will help you to process your refund request.