Is my eSIM refundable? How do I request a refund?

The refund policy follows the eSIM Quality Guarantee.

eSIM Quality Guarantee Policy

Your refund eligibility and amount depend on your eSIM's activation status and data usage.

• Before activation: Cancel any time before activation to receive a full refund.
• After activation, low data usage: If you experience connection issues after activation and your data usage is low, you may qualify for an automatic full refund.
• After activation, high data usage: If you encounter connection issues after using a large portion of your data, you will receive a partial refund for your unused data, plus an extra 10% back in KlookCash.

How partial refunds are calculated

• Data in total packages: Based on the unused data left when you request your refund.
• Data per day packages: Based on the unused full days left in your plan. *Note: All refunds are at Klook’s sole discretion.

How to request a refund:

1. Go to the Bookings page and select your eSIM booking.
2. Tap Cancel.
3. Select your refund reason and submit your request.