Punctuality: Check-in took forever, maybe because it was 1 AM. Two more people joined in the middle. There was some delay, but I found the passport name at the meeting point.
Comfort: The picture showed a man, but a young woman was assigned. I was slightly taken aback by the change to a woman. I was annoyed when I got off and was told the hotel was canceled, and then the driver changed too, which was disconcerting.
Service: I called the canceled hotel to ask why it was canceled and if there were any rooms available since I was just going to go there, but he said it was his job to drive to the hotel, which was very perplexing. I wondered if this was a characteristic of a communist country. So, where am I supposed to go at this early hour since I've already paid? Fortunately, he asked for the hotel's contact information after a moment, and it was resolved by phone. I'm going back. But I have to make a reservation!
Comfort: We had conversations and asked questions along the way. There were no additional charges for tolls, and the time it took was about the advertised time.
Price: I don't know because I haven't used Grab. However, I've heard that it might not be easy to get one early in the morning.
Service: I was a bit taken aback and confused by the feeling of why do I have to make a call, but he was kind after the problem was resolved. He wasn't super friendly or proactive, but he seemed to enjoy his driving job. If this person, whom I remember as Yong, comes, it would be more comfortable to come if the hotel isn't canceled like it was for me.
