KONA CARD TRAVEL-K

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Pass eligibility

• This offer is not available for Korean passport holders
• Important: Infants and children must be included in the passenger headcount
• Once the product is purchased and the voucher is issued, it cannot be cancelled, refunded, or modified. Please confirm the product details before purchase
• TRAVEL K is a Top-Upable prepaid card. Installment payments are not supported.
• The card can be used on subway, buses, and taxis throughout Korea
• ATM withdrawals are available at convenience stores such as CU, GS25, 7-Eleven, and Ministop.
• The card is valid only within the expiration date printed on the back. Any remaining balance will be forfeited after the expiration.
• The maximum loadable amount is 500,000 KRW per card. Higher limits (up to 2,000,000 KRW) are available upon phone number verification in the KONA Card app.
• The KONA Card app supports multiple languages including English, Chinese, Japanese, Vietnamese, Thai, and Indonesian.
• You can sign up with just an email address.
• KONA Card protects all cardholder information and usage records in compliance with personal data protection standards.
• Identity verification is only used for security and is never shared with third parties.

Additional information

• Staff is available for guests requiring disability assistance
• This is a rechargeable prepaid card. Installment payment is not available
• ATM Withdrawal: Available at convenience store ATMs, including CU, GS25, 7-Eleven, and Ministop
• The card can only be used within the validity period printed on the back of the card. Any remaining balance will be forfeited upon expiration
• Maximum loadable amount is 500,000 KRW
• By registering TRAVEL K on the Kona Card mobile app, you can access various features including balance checking, transaction history, lost card reporting, and more. Please check the KONA Card app for detailed information.

✅ FAQ.

Q1. Can I buy the card before arriving in Korea?

Yes! Book via Klook and pick up at Incheon Airport CU store.

Pick-up Locations:

• Incheon Airport Terminal 1: CU Convenience Store, Store #4 (Near Gate F, open 24/7)
• Incheon Airport Terminal 2: CU Convenience Store, Store #2 (Near Gate A, open 24/7)

Q2. Do I need to register or install the app before using the card?

No, simply use the Top-Up link provided in the voucher.

Q3. Are there any annual or renewal fees?

None.

Q4. Can I use the card on buses and subways?

Yes. Just top-up the transport wallet.

Q5. What if I lose my card?

If registered in the app, your balance is protected and you can report the loss or request reissuance.

Q6. Can I reuse the card on my next visit?

Yes, it is valid for 5 years from issuance.

Q7. Can I get a refund of the remaining balance?

Yes. Use the app to apply for ATM or CU store refund.

Q8. What kinds of discounts are offered?

10% off at CU, plus many more on shopping, food, shows, and attractions. See the app or benefits page for full list.

Q9. Can children use the card?

Yes. It is non-personalized. For child fare on buses, inform the driver directly.

📞 Customer Support

🕘 Hours

• Weekdays: 09:00–18:00 (Closed on weekends and public holidays)

📱 Contact Channels

• KONA Card App → Help Center → 1:1 Inquiry • WeChat (Chinese): konai • Facebook (English): KONA Card.Bangladesh • Phone (Korean): +82-1899-4118