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Trusted by millions of international travelers with 70,000+ reviews
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No queuing at machines — your QR code is your ticket for most routes
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Reviews
4.7/5
Fantastic
75882 reviews
徐 **
2026-04-06 23:35:13
5/5
Fantastic 出雲市 - 岡山
It was my first time exchanging a ticket for a limited express train, and I was really nervous. I looked at the PDF Klook provided for ticket exchange. When I arrived at the Green Window at Okayama Station, it was actually a large open space. To the right was where people waited to buy Shinkansen tickets from an agent, and to the left were the machines for buying and exchanging limited express train tickets. I used the QR code from Klook to exchange the ticket at the machine. There were station staff nearby who could assist, so I followed Klook's steps one by one to exchange the ticket. After exchanging the Okayama-Izumo ticket, I did it again and got the Izumo-Okayama ticket. When I had both round-trip tickets in hand, a weight was truly lifted off my mind, and a new skill was unlocked.
Convenience of travel: Convenient
Travel experience: Great
Seat arrangement: Excellent
Show original (Translated review)
徐 **
2026-04-06 23:30:59
5/5
Fantastic 岡山 - 出雲市
It was my first time exchanging a ticket for a limited express train, and I was really nervous. I looked at the PDF Klook provided for ticket exchange. When I arrived at the "Green Window" at Okayama Station, it was actually a large area. To the right was where people waited to buy Shinkansen tickets from an agent, and to the left were the machines for buying and exchanging limited express train tickets. I used the QR code from Klook to exchange the ticket at the machine. There were station staff nearby who could assist, but I just followed Klook's step-by-step instructions to exchange the ticket and got my ticket for Okayama-Izumo. I was really nervous, but it wasn't difficult, just my first time exchanging a limited express train ticket on my own.
Klook Booking Convenience: Convenient
Seat Arrangement: Good
Travel Experience: Very good
Show original (Translated review)
Klook User
2026-03-25 06:54:41
5/5
Fantastic Mishima - Kyoto
Smooth experience with the Shikansen from Mishima to Kyoto. However if you want to take the Express Bus from Mt. Fuji to Mishima Station, make sure to reserve your seat at the bus because all were sold out for the whole day 😢 luckily we could share a taxi with a young couple from Norway, who also did not have a seat on the bus, so at least we arrived smooth and on time at the Shikansen Station 🚅
Rahul ******
2026-03-24 03:22:03
5/5
Fantastic Shinagawa Station - Kyoto
Riding the Shinkansen is an experience that perfectly blends speed, comfort, and efficiency, making it one of the highlights of traveling in Japan. The train is impressively punctual, often departing and arriving to the minute, while the ride itself is incredibly smooth—even at speeds exceeding 300 km/h. Seats are spacious, clean, and designed for comfort, with large windows offering scenic views of the countryside, including glimpses of Mount Fuji on certain routes. The onboard atmosphere is quiet and well-maintained, and amenities like bento box meals and attentive service add to the experience. Overall, the Shinkansen isn’t just transportation—it’s a seamless, relaxing, and memorable way to explore Japan.
Rahul ******
2026-03-24 03:19:37
5/5
Fantastic Kyoto - Tokyo Station
Riding the Shinkansen is an experience that perfectly blends speed, comfort, and efficiency, making it one of the highlights of traveling in Japan. The train is impressively punctual, often departing and arriving to the minute, while the ride itself is incredibly smooth—even at speeds exceeding 300 km/h. Seats are spacious, clean, and designed for comfort, with large windows offering scenic views of the countryside, including glimpses of Mount Fuji on certain routes. The onboard atmosphere is quiet and well-maintained, and amenities like bento box meals and attentive service add to the experience. Overall, the Shinkansen isn’t just transportation—it’s a seamless, relaxing, and memorable way to explore Japan.
Klook User
2026-03-22 13:32:35
5/5
Fantastic Kanazawa - Tokyo Station
don’t overlook Kanazawa if you’re traveling to Japan! my family opted to visit here of Kyoto for a less crowded experience. 10/10 recommend visiting the Kenrokuen Garden (one of the top 3 gardens in Japan), the Kanazawa Castle, and Nagmachi Samauri District. If you have extra time go by the Omicho market - it’s their famous fish market plus tons of other amazing foods. It won’t disappoint! Some hidden gems my family found - &Cafe CMS (a hole in the wall that serves incredible Japanese pancakes) and Pan’s Brothers (best pastries around the corner from the Samauri district).
Selcan ******
2026-03-14 12:21:50
5/5
Fantastic Tokyo Station - Shin-Osaka Station
First time using Klook and legendary Shinkansen. Only with QR codes given by Klool app, entered the Tokyo station and easily found the train. Sadly because of poor weather, could not see the Mount Fuji view. Next time then.
Klook User
2026-02-25 01:42:34
5/5
Fantastic Kawaguchiko - Shinjuku
seat arrangements: have reserved seat
experience on board: too crowded on weekend and public holiday, depart early to have seat before on boarding
ease of booking on Klook: very easy to book and redeem.
luggage space: please check with counter if more than one luggage
Klook User
2026-02-25 01:38:48
5/5
Fantastic Shinjuku - Kawaguchiko
seat arrangements: have reserved seat, good for travel long hour.
luggage space: have luggage space. more than one luggage, have to check with counter.
experience on board: quite easy, be alert for onboarding platform.
Nur *******************
2026-02-18 09:10:14
5/5
Fantastic Tobu Nikko - Asakusa
ease of boarding: do note that you still have to pay a base fare of ~1400 yen using the basic fare ticket / ic card. it was easy and seamless to board as the klook ticket is already the ticket itself just have it prepared if the staff wants to check
