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Terms & Conditions

    **Klook Thursday Flash Sales (July 9) Limited Time Hotel Buffet Offer Promotion Terms & Conditions: **

    • The Coupon Code (“Coupon Code”) is valid from July 10 2020 to July 12 2020 (both dates inclusive) (“Promotion Period"). Bookings with promo code must be made by July 12 2020.
    • Klook Users must enter the coupon code to enjoy Buy 1 Get 1 Free on Lobby Lounge at Conrad Hotel (Package Type: Lobby Lounge Supper Buffet + Free-flow Drinks (Fri and Sat)) - Please choose 2 adults with the same price, and apply the code before payment. One person’s price amount will then be deducted.
    • Limited quota for the promotional code (10 quota). First-come-first-served while stocks last.
    • This Coupon Code can only be used on Klook’s mobile application and website only.
    • The Promotion is only applicable for Hong Kong and Macau users only.
    • Each user is allowed to use the promo code once.
    • This promotion cannot be used in conjunction with other Klook promotions.
    • Please enter the coupon code upon checkout.
    • If the coupon code is not successfully redeemed in the booking process, the discount will not be applied after the transaction is completed. No refund will be made after the order is successfully made.
    • Activity price quoted is based off original market price listed by Klook and may vary between packages (e.g. morning slot, afternoon slot, evening slot) or units (e.g. adult, child, senior) within one activity and might vary slightly daily due to foreign exchange rate fluctuations.
    • Klook reserves the right to suspend, cancel or modify the promotion at any time without prior notice.

    **Klook Thursday Flash Sales (July 9) Limited Time Hong Kong Activities Offer Promotion Terms & Conditions: **

    • The Promotional Code (“Promo Code”) is valid for redemption on July 9 2020 at specific time. Bookings with promo code must be made by July 12 2020.
    • Klook Users must enter the designated promo code to enjoy HK$50 off upon HK$500 spend on Klook Hong Kong activities of the following categories: Tours and Sightseeing, Activities and Experiences, Food and Dining (Except Attractions and Shows; Offer is not applicable to activities as specified by Klook from time to time).
    • Limited quota for the promotional code (300 quota). First-come-first-served while stocks last.
    • This Promo Code can only be used on Klook’s mobile application and website only.
    • The Promotion is only applicable for Hong Kong and Macau users only.
    • Each user is allowed to use the promo code once.
    • This promotion cannot be used in conjunction with other Klook promotions.
    • Please enter the promo code upon checkout.
    • If the promotional code is not successfully redeemed in the booking process, the discount will not be applied after the transaction is completed. No refund will be made after the order is successfully made.
    • Activity price quoted is based off original market price listed by Klook and may vary between packages (e.g. morning slot, afternoon slot, evening slot) or units (e.g. adult, child, senior) within one activity and might vary slightly daily due to foreign exchange rate fluctuations.
    • Klook reserves the right to suspend, cancel or modify the promotion at any time without prior notice.
    Klook Hong Kong or Macau Hotel Staycation Activities Offer Promotion Terms & Conditions
    • The Coupon Code (“Coupon Code”) is valid from June 30 2020 to October 31 2020 (both dates inclusive) (“Promotion Period"). Bookings with coupon code must be made by October 31 2020.
    • Klook Users must enter the designated coupon code to enjoy HK$200 off on Klook Hong Kong or Macau Hotel Staycation activities.
    • Klook Users must subscribe to Klook newsletter and will receive the coupon code within 3 days via Klook e-newsletter to the registered e-mail address after the first purchase of staycation activity.
    • Limited quota for the coupon code. First-come-first-served while stocks last.
    • For any cancellation or change of the purchased activity, the value of coupon code will not be refunded.
    • This Coupon Code can only be used on Klook’s mobile application and website only.
    • The Promotion is only applicable for Hong Kong and Macau users only.
    • Each user is allowed to use the coupon code once.
    • This promotion cannot be used in conjunction with other Klook promotions.
    • Please enter the coupon code upon checkout.
    • If the coupon code is not successfully redeemed in the booking process, the discount will not be applied after the transaction is completed. No refund will be made after the order is successfully made.
    • Activity price quoted is based off original market price listed by Klook and may vary between packages (e.g. morning slot, afternoon slot, evening slot) or units (e.g. adult, child, senior) within one activity and might vary slightly daily due to foreign exchange rate fluctuations.
    • Klook reserves the right to suspend, cancel or modify the promotion at any time without prior notice.
    “KLOOK Summer Activities Offer” Promotion Terms and Conditions (Revised version: extension of promotion period in clause 2)
    1. "KLOOK Summer Activities Offer” Promotion ("Promotion") is only applicable to the principal and supplementary cardholders (“Cardholders”) of DBS Credit Card and Co-branded Cards (excluding Private Label Card and Business Card) (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the "Bank").
    2. The "Promotion Period" runs from 2 July to 16 September 2020, both dates inclusive.
    3. To enjoy the following discounts (“Offer”), Cardholders must enter respective Promotion code (“Promotion Code”) and pay with Applicable Credit Cards for staycation or weekend activities booking, food ordering, mooncake or online shopping at KLOOK (“Merchant”) designated web pages /en-HK/promo/summer2020, /en-HK/promo/go_and_grab_hk, /en-HK/promo/hkmooncake2020, /en-HK/promo/hk-food-delivery, /en-HK/promo/hk-shopping-page, or /en-HK/promo/hkstaycation (“designated webpages) or its mobile application during the Promotional Period:
    4. Offer for summer activities at Merchant: (a) New User Offer - 50% off upon HK$200 spending; Maximum HK$150 discount will be offered [DBSSUMMER5], (b) Existing User Offer - 20% off upon HK$200 spending; Maximum HK$100 discount will be offered [DBSSUMMER8]
    5. Specific activities are entitled to a maximum discount of 10% off only, including but not limited to Hong Kong Disneyland Park Ticket, Hong Kong Tourist Octopus Card. Offer is not applicable to certain products including but not limited to Four Seasons Hotel Hong Kong - White Lotus Seed Paste Mooncakes with Double Salted Egg Yolk and any other products or activities as specified by Klook from time to time. Please visit Klook website for more details.
    6. Offer is limited and will be served in first come first served basis while stock lasts. Quota full message will be shown on KLOOK designated websitesor its mobile application in case all Offers are fully consumed.
    7. New User means Cardholders’ KLOOK user accounts which have never conducted any purchase activities at Merchant before. Each Cardholder’s KLOOK user account can enjoy New User Offer once only during Promotion Period.
    8. Each cardholder’s KLOOK user account can enjoy up to 3 times of Existing User Offer during the Promotional Period.
    9. The Bank and the Merchant will not accept any liability should a Cardholder fail to input the Promotion Code when conducting transactions and that it results in forfeiture of the Cardholder’s eligibility to the Offer. After entering the Promotion Codes, the system will automatically apply the Offer to the applicable order and display the discount on the transaction page.
    10. Terms and conditions of KLOOK apply on booking products at KLOOK, please visit KLOOK’s official website /en-HK/ for details.
    11. Offers cannot be exchanged for cash.
    12. Unless otherwise specified, Offer cannot be used in conjunction with other KLOOK promotions.
    13. The Offer is valid for Hong Kong KLOOK designated website and mobile application users only.
    14. The actual selling prices of products are based on the price listed on KLOOK designated website. The selling prices will be changed slightly from day to day based on the exchange rate fluctuation.
    15. KLOOK platform has been set up in Hong Kong, its product prices can be converted into multiple currencies. Some currency may include service charge and / or handling fees.
    16. Booking made on KLOOK websites and mobile application is not refundable.
    17. All the names of other companies and products may be the trademarks owned by the various related companies.
    18. Time and validity of any transactions and/or eligibility of a Cardholder to the Offers shall be determined by the Bank at its sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
    19. Participation in the Promotion is subject to there being no abuse/non compliance by the Cardholder, failing which the Bank will debit the values of the Offers from the Cardholder’s account without notice and/or take such action to recover any outstanding amounts.
    20. The Bank and the Merchant may change these terms and conditions and/or modify or terminate the Promotion. The Bank’s and the Merchant’s decision are final.
    21. The English version shall prevail if there is any inconsistency between the English and Chinese versions.
    DBS - “Klook Summer Weekend Activities Offer” Promotion Terms and Conditions
    • "Klook Summer Weekend Activities Offer” Promotion ("Promotion") is only applicable to the principal and supplementary cardholders (“Cardholders”) of DBS Credit Card and Co-branded Cards (excluding Private Label Card and Business Card) (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the "Bank").
    • The ""Promotion Period"" runs from 21 May to 28 June, 2020, both dates inclusive. To enjoy the following discounts (“Offer”), Cardholders must enter respective Promotion Codes and pay with Applicable Credit Cards for Hong Kong & Macau weekend activities booking at Klook (“Merchant”) designated website (www.klook.com/en-HK/promo/summer2020) or its mobile application during the Promotional Period: a. New User Offer - 50% off upon HK$200 spending; Maximum HK$150 discount will be offered [KLKDBS5], b. Existing User Offer - 20% off upon HK$200 spending; Maximum HK$100 discount will be offered [KLKDBS8]
    • Specific Activities are entitled to a maximum discount of 10% off only, including but not limited to Hong Kong Disneyland Park Ticket, Hong Kong Tourist Octopus Card and any other products or activities as specified by Klook from time to time.
    • Offer is limited and will be served in first come first served basis while stock lasts. Quota full message will be shown on Klook designated website (www.klook.com/en-HK/promo/summer2020) or its mobile application in case Offers are full.
    • New User means Cardholders’ Klook user accounts which have never conducted any purchase activities at Merchant before. Each Cardholder’s Klook user account can enjoy New User Offer once only during Promotion Period.
    • Each cardholder’s Klook user account can enjoy up to 3 times of Existing User Offer during the Promotional Period.
    • The Bank and the participating merchant will not accept any liability should a Cardholder fail to input the Promotion Code when conducting transactions and that it results in forfeiture of the Cardholder’s eligibility to the Offer. After entering the Promotion Codes, the system will automatically apply the Offer to the applicable order and display the discount on the program.
    • Terms and conditions of Klook apply on booking products at Klook, please visit official website /en-HK/ for details.
    • Offers cannot be exchanged for cash.
    • Unless otherwise specified, Offer cannot be used in conjunction with other Klook promotions.
    • The Offer is valid for Hong Kong Klook designated website and mobile application users only.
    • The actual selling prices of products are based on the price listed on Klook designated website. The selling prices will be changed slightly from day to day based on the exchange rate fluctuation.
    • Klook platform has been set up in Hong Kong, its product prices can be converted into multiple currencies. Some currency may include service charge and / or handling fees.
    • Booking made on Klook designated website and mobile application is not refundable.
    • All the names of other companies and products may be the trademarks owned by the various related companies.
    • Time and validity of any transactions and/or eligibility of a Cardholder to the offers shall be determined by the Bank at it sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
    • Participation in the Promotion is subject to there being no abuse/non compliance by the Cardholder, failing which the Bank will debit the values of the Offers from the Cardholder’s account without notice and/or take such action to recover any outstanding amounts.
    • The Bank and participating merchants reserve the right to amend these terms and conditions as well as to vary or terminate the Promotion. In the event of disputes, the decision of the Bank and participating merchants shall be final and binding.
    • The English version shall prevail if there is any inconsistency between the English and Chinese versions.
    DBS x Klook Extra Welcome Offer Terms and Conditions
    • DBS x Klook Extra Welcome Offer (“Offer”) is only available to the new customers (“New Customers”) who have successfully applied to become the principal cardholder of DBS Black World Mastercard or DBS COMPASS VISA (“New Card”) issued by DBS Bank (Hong Kong) Limited (the “Bank”) during the period from 25 May 2020 to 28 June 2020 (“Promotion Period”) by downloading DBS Omni mobile application (“Designated DBS Omni”) through the designated link (go.dbs.com/hk-klook-omni), then complete and submit the DBS Black World Mastercard or DBS COMPASS VISA principal card application form (“Application Form”) via the Designated DBS Omni to the Bank, and submit all supporting documents required by the Bank within one month from the date of application.
    • New Customers mean those applicants who during the New Card approval process have not applied for, do not currently hold, or in the 12 months prior to the date of application for the New Card, have not held and/or cancelled any principal credit cards (including co-branded cards and/or DBS COMPASS VISA) issued by the Bank.
      • New Customer must download DBS Omni mobile application (“DBS Omni”) (if applicable), register and activate DBS Omni account within 1 month of the New Card issuance date to be eligible for receiving Klook HK$100 cash voucher (“Extra Welcome Gift”), the relevant Extra Welcome Gift will be credited to eShop under the DBS Omni account of New Customer in the form of promotion code in August 2020. The conditions of use of Extra Welcome Gift are as follows:To enjoy HK$100 discount off on Klook booking (“HK$100 Discount”), New Customer must enter respective promotion code and pay with Applicable Credit Cards for weekend activities booking at Klook (“Merchant”) designated website (www.klook.com) or its mobile application during the Promotional Period. Promotion code can only be used once.
      • HK$100 Discount is not applicable to certain products including but not limited to Universal Studio Japan, Osaka Amazing Pass, Legoland® Japan, JR Pass, some South East Asia Products, Swiss Travel Pass, Swiss Half Fare Card, and any other products or activities as specified by KLOOK from time to time. For details, please visit Klook website.
      • Each Klook user account is allowed to enjoy HK$100 Discount once.
      • The Bank and the Merchant will not accept any liability should a New Customer fails to input the promotion code when conducting booking transaction and that it results in forfeiture of the New Customer’s eligibility to the HK$100 Discount. After entering the promotion code, the system will automatically apply the HK$100 Discount to the applicable order and display the discount on the transaction page.
      • Terms and conditions of Klook apply on booking products at Klook, please visit official website for details.
      • HK$100 Discount cannot be exchanged for cash.
      • Unless otherwise specified, HK$100 Discount cannot be used in conjunction with other Klook promotions.
      • HK$100 Discount is valid for Hong Kong Klook designated website and mobile application users only.
      • Activity price quoted is based off original market price listed by Klook and may vary between packages (e.g. morning slot, afternoon slot, evening slot) or units (e.g. adult, child, senior) within one activity and might vary slightly daily due to foreign exchange rate fluctuations.
      • Klook platform has been set up in Hong Kong, its product prices can be converted into multiple currencies. Some currency may include service charge and / or handling fees.
      • Booking made on Klook designated website and mobile application is not refundable.
      • Time and validity of any transactions and/or eligibility of a Cardholder to the offers shall be determined by the Bank at it sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
      • Participation in the Promotion is subject to there being no abuse/non compliance by the Cardholder, failing which the Bank will debit the values of the Offers from the Cardholder’s account without notice and/or take such action to recover any outstanding amounts.
      • The Bank and participating merchants reserve the right to amend these terms and conditions as well as to vary or terminate the Promotion. In the event of disputes, the decision of the Bank and participating merchants shall be final and binding.
    • Each New Customer can enjoy the Offer once during the Promotion Period. For the avoidance of doubt, if New Customer has successfully applied for more than one New Card with the Bank by submitting multiple Application Forms to the Bank, he/she will only be entitled to one Extra Welcome Gift in respect of all Application Forms submitted during the Promotion Period.
    • Extra Welcome Gift is only available to those New Customers whose New Card accounts are determined in the sole discretion of the Bank to be in good standing, remain valid and not in default during the Promotion Period and when the Extra Welcome Gift is issued. The Bank shall have the sole discretion in determining a New Customer’s entitlement to the Extra Welcome Gift.
    • Entitlement to the Extra Welcome Gift is subject to there being no abuse/non compliance by the New Customer, failing which the Bank will debit the value of the Extra Welcome Gift from the New Customer’s account without notice and/or take such action to recover any outstanding amounts.
    • The Bank may change these terms and conditions and/or modify or terminate the Offer. The Bank’s decision is final.
    • The English version shall prevail if there is any inconsistency between the English and Chinese versions.
    • Klook Limited Time Food Offer Promotion Terms and Conditions
      • "Klook Limited Food Offer” Promotion ("Promotion") is only applicable to the principal and supplementary cardholders (“Cardholders”) of DBS Credit Card and its Co-branded Cards (excluding Private Label Card and Business Card) (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the "Bank").
      • The "Promotion Period" runs from 27 April to 28 June, 2020, both dates inclusive.
      • To enjoy the following discounts (“Offer”), Cardholders must enter respective Promotion Codes and pay with Applicable Credit Cards at food takeaway service at Klook (“Merchant”) designated website (/en-HK/promo/summer2020/) or its mobile application during the Promotional Period:
      • Offer for Food Takeaway Order at Merchant: (1) New User Offer - 50% off upon HK$100 [KLKDBSFOOD5], (2) Existing User Offer - 20% off upon HK$80 spend [KLKDBSFOOD8]
      • The maximum discount for each Promotion Code is HK$100 off. Offer is limited and will be served in first come first served basis while stock lasts. Quota full message will be shown on Klook designated website (/en-HK/promo/summer2020/) or its mobile application in case Offers are full.
      • New User means Cardholders’ Klook user accounts which have never conducted any purchase activities at Merchant before. Each Cardholder’s Klook user account can enjoy New User Offer once only during Promotion Period.
      • Each cardholder’s Klook user account can enjoy up to 3 times of Existing User Offer during the Promotional Period.
      • The Bank and the participating merchant will not accept any liability should a Cardholder fail to input the Promotion Code when conducting transactions and that it results in forfeiture of the Cardholder’s eligibility to the Offer. After entering the Promotion Codes, the system will automatically apply the Offer to the applicable order and display the discount on the program.
      • Terms and conditions of Klook apply on booking products at Klook, please visit official website /en-HK/ for details.
      • Offers cannot be exchanged for cash.
      • Unless otherwise specified, Offer cannot be used in conjunction with other Klook promotions.
      • The Offer is valid for Hong Kong Klook designated website and mobile application users only.
      • The actual selling prices of products are based on the price listed on Klook designated website. The selling prices will be changed slightly from day to day based on the exchange rate fluctuation.
      • KLOOK platform has been set up in Hong Kong, its product prices can be converted into multiple currencies. Some currency may include service charge and / or handling fees.
      • Booking made on Klook designated website and mobile application is not refundable.
      • All the names of other companies and products may be the trademarks owned by the various related companies.
      • Time and validity of any transactions and/or eligibility of a Cardholder to the offers shall be determined by the Bank at it sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
      • Participation in the Promotion is subject to there being no abuse/non compliance by the Cardholder, failing which the Bank will debit the values of the Offers from the Cardholder’s account without notice and/or take such action to recover any outstanding amounts.
      • The Bank and participating merchants reserve the right to amend these terms and conditions as well as to vary or terminate the Promotion. In the event of disputes, the decision of the Bank and participating merchants shall be final and binding.
      • The English version shall prevail if there is any inconsistency between the English and Chinese versions.

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