Residence Jecna

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very clean room and spaces. A/C worked well. Secure

Central location, air condition is not good

I booked this property specifically because it was advertised as pet-friendly, but my experience was frustrating from start to finish. Upon arrival, the door code I was provided did not work, leaving me unable to access the building. I was only able to enter because another guest checking in let me follow them inside. The registration information I received was also incorrect, making it extremely difficult to access my reservation details. There was no staff available on-site to assist. After multiple phone calls, I was eventually connected with someone who would only communicate via SMS. Throughout my three-week stay, the building access code was changed multiple times without any notice, repeatedly leaving me locked out and forcing me to contact management by text just to gain entry. Although the property was listed as pet-friendly, the process for pet fees and deposits was highly unprofessional. I was instructed to pay the pet fee and pet deposit in cash directly to the maid the following day, which I did. My dog caused no issues. There was no noise, no damage, and no complaints. Despite this, management has refused to return my deposit. They initially responded to my messages but eventually stopped communicating altogether. Reliable communication, secure access, and transparent policies are basic expectations for any accommodation. Unfortunately, this property failed in all three areas. I would not recommend it.

We chose Residence Jecna for its location and we are glad we did. It is roughly a half-mile walk from Prague Central Station where we arrived by train, a one mile walk to the Old Town Square and the Charles Bridge, and just a couple of blocks from the Tram 22 Stepanska stop which runs to Mala Strana (Lesser Town) and Prague Castle. The hotel has no front desk but thankfully the check-in process (obtaining a code to enter the front door, check-in at the kiosk in the lobby and producing a room key) went very smoothly. The room was clean and had a large bathroom. The shower produced good water pressure and water temperature was also good. Someone cleaned our room every day and resupplied toiletries as needed, although we never saw them. Be prepared to leave Euros in cash before checking out to pay the city tax - 1 euro per person per day.

Nice location

Excellent

Clean apartament, good location and good size of the room

Room was clean and bed was comfortable. I had a challenge with the heat as the room was kept particularly warm, and the remote seemed to have little to no impact. Still, I would stay there again as it was good value for $$$.

Need maps and local information about the city. Clear info about maid service. Location was good but not a 5 star. Still had to walk quite a ways from city center. Very nice gentleman met us and helped us with arrival. Better description online.

Wish they had a front counter with a human behind it so I could have maybe checked in early or left my bag here early. Just the machine that prints your card and tells you nothing about where your room actually is. Location is perfect, walking distance to old town or Vinohrady without being crushed by tourists. Shower had nice pressure but took about 15 minutes to drain, so you spend any shower standing in an inch of water.