ROMY BRUGES Historic Centre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

All good ...................

Honestly, I liked the hotel and the location was great! Check in was a bit challenging as there is no reception desk. It was all done online. My room was nice and clean. Biggest issue was NO hot water the last 2 days. Not ideal at all when you need to take a shower. Hope they get that fixed? As I mentioned earlier, the location is great!

No staff at all. They were not there to check-us in, to help in any way or to answer any questions. The support staff were in Latvia (?) and could not or Would Not respond to our needs. They were abusive even after our room was also booked to another person. No recommendations to restaurants, bars, tours or travel help.

Check-in was horrible. It took 3 hours to straighten out the confusion amongst 5 rooms. No staff present, until we insisted on getting a real person who could come and help.Air conditioning didn't work. Phone communication with staff was extremely poor. There are no resources available, for example, to get a cab. We went to another hotel to ask them to call a cab. The rooms were pleasant and clean, but I'm certain we will never return. Email communication prior to arrival was the worst. I wrote 4 times over a period of 6 weeks regarding a schedule change and there was NO response. Very frustrating.

Location was very good and rooms were clean, although more attention to details is needed. I booked well in advance when they were not contactless, the switch over to no reception was problematic; I chose this hotel because it originally offered luggage storage now that was unavailable. I messaged them and was told I could have early check in, shortly before arrival I was told this was dependent on cleaning. I did get early check in eventually. Also, the rooms were paid for in full. When I arrived I received a message saying they were not, so I had search and provide them with proof from receipts, bank account, etc. I found this frustrating. They did respond promptly to messages. Door/room entry info was provided that was confusing—would be simpler to understand if they provided 2 lines of code, 1 for the door, 1 for the room. We are experienced travelers and this was the 7th hotel we stayed at this trip with no issues until Hotel Marcel.

The facility was centrally located with easy walks to the sites and restaurants. Shopping was likewise close and offered fresh baked goods to a useful supermarket. If clothes shopping is your thing there was an overwhelming amount of choices.

We stayed April 2026. The property changed hands March 2026, so any review written prior to April 2026 is *before* the ownership change. Property appears to have just 4 or so rooms; we were room 3 (family suite) and there was only 1 room per floor. Location was AMAZING. Quick walk to many restaurants and the bus to the train station. Family suite had 1 king + 1 king Murphy bed. Great shower. Bring your own shampoo; liquid soap in shower same as the sink soap. Main BR quiet at night. Front room noisy through the night from people on the street (somewhat expected). King beds only had 2 european square pillows each. There were other pillows available, but they didn't have any pillowcases (yuck). There were no "hotel" amenities. The hotel seemed like a shell of its former self. Cafe: closed. Well-regarded laundromat: closed. No staff; you are sent a code to unlock the main door and your room door. We had challenges getting our code; involved Expedia for assistance. There is a phone number provided "for emergencies only" (stated to include issues entering the property) but no one answers the phone. Expedia tried calling twice with no answer. I tried calling when the code initially didn't work; all I got was a non-English recording. If you are comfortable being fully on your own, this is a great place to stay. But if you are looking for a place with a way to interact timely with people, stay elsewhere. It would have been great to get a local's suggestions for meals.

Clean and quiet room. Very close to the Christmas markets and shops.

Absolutely stunning hotel in the centre of it all…very clean and wonderful staff. I would absolutely stay here again and I highly recommend it for everyone else.

Staff amazing, room clean, location amazing