Facilities & services
Non-smoking throughoutShopTourist info deskMultilingual staffWhere to?
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Guests and rooms
2 adults, 1 room
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Hotel Kay Adults Only 
Calle 2 Norte, entre 5a Avenida y ZFM,See mapHK$ 488.6per night
This is the cheapest price in 30 days, based on the rates on 3 Oct
Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Free WiFi
24-hour front desk
Luggage storage
Exploring the area
Playa del Carmen Airport, 900m, About 2 mins from hotel by car
Bahia Bay Cozumel, 300m, About 4 mins from hotel by footPlaya del Carmen Maritime Terminal, 300m, About 4 mins from hotel by foot5
Junior Room
1 double bed or bigger
Ocean view
4
Basic Room, 1 King Bed
1 double bed or bigger
5
Basic Room, 2 Double Beds
2 beds
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Reviews
Read all reviews
3.2/5.0
Good
81 reviewsLocation
0.0
Services offered
3.6
Cleanliness
2.7
Atmosphere & facilities
2.9
All
4.5+
3.0+
Reviewed: 1 Jun 2026
5.0/5.0
Fantastic I had a great stay! Thank you
Reviewed: 3 May 2026
5.0/5.0
FantasticSolo stay
Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10
Reviewed: 27 Apr 2026
3.0/5.0
GoodSolo stay
The place is the perfect location very close to everything. However, is outdated old and they have bedbugs
Reviewed: 22 Mar 2026
3.0/5.0
GoodSolo stay
The hotel is old, runned down. Common areas are extremely dirty, such as the front couch, Floors, pool. Handles and door knobs are rusted, broken or falling apart. Water at tje shower comes out sparingly. The beach near by is not very good for swimming, a lot of undercurrent. The noise outside at night won’t let you relax and rest since you can hear everything. If you are looking for an economic place to stay and be able to walk everywhere, this is it. The staff is friendly. No elevators. Be prepared to carry heavy luggage to third or second floor up the stairs.
Reviewed: 9 Mar 2026
3.0/5.0
Good No English spoken... rooms were clean...the area was loud until 1 am or so then early morning trash pick up ...hard to sleep....needed to change reservation to cancel a night... miserable experience with the hotel and hotels.com.....over 2 hours and never resolved i kept being tols the hotel needed to approve....the hotel kept saying they never called.... and i was not permitted to talk to them
Reviewed: 3 Mar 2026
4.0/5.0
GreatStayed with partner
Beach view is fantastic. Hotel could use a little tlc but price is right.
Air was not working and put in new unit within a few hours.
Reviewed: 19 Feb 2026
4.0/5.0
GreatStayed with partner
You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).
Reviewed: 11 Feb 2026
1.0/5.0
Below averageSolo stay
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee!
Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
Reviewed: 20 Jan 2026
5.0/5.0
FantasticStayed with family · For leisure
Bueno bonito y barato. Muy cómodo. Y cerca de todo , incluyendo la l terminal de ADO
Reviewed: 24 Aug 2025
1.0/5.0
Below averageStayed with family · For business
Just so yourself a huge favour and look for something else other than this place.
Overview
Exploring the area
Transport
Playa del Carmen Airport
Attractions
Bahia Bay Cozumel
Playa del Carmen Maritime Terminal
Paseo del Carmen
3D Museum of Wonders
Central Square
Playa del Carmen Main Beach
Plaza las Perlas
Quinta Avenida
Non-smoking throughoutShopTourist info deskMultilingual staffProperty policies
Stays nearby
1/5
3.8/5
Good
372 reviews
HK$386.6
Incl. taxes & fees: HK$386.6
1/5
4.5/5
Fantastic
1K+ reviews
HK$447.0
Incl. taxes & fees: HK$447.0