Mama Shelter Paris La Défense

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I found it interesting that they did not have a way for someone to get coffee in their room or anywhere in the hotel in the morning. Not even a pot where you could heat up water.

Good location for my visit. Good breakfast. Water bottle only provided only on first day, but water can be access from the dispenser on the reception floor. The shortage is there was no microwave. The staff were friendly and helpful when processing check in and check out. However, one day there was a water leak from entrance ceiling of my room in early morning. The staff seemed not patient when respond to my reporting and questions of the leakage.

Muito bom, vista incrível 😍

Decent location 5 mins from Esplanade De Le Defense metro stop. 2 grocery stores within 10mins walk. Breakfast was 21 euro's so I didn't have any of that. WiFi was strong in the room. Shower was nice. Room was quiet. Would recommend.

This hotel is recommended apart from the fact that one room had no functioning air conditioning and the other no hot water for the shower.

Perfect for a 2 day business trip

Property overall was surprisingly average to poor. There were zero shower amenity options, with no shower gel or body lotion. In fact the lotion was so small it barely covered my forearm. When I requested a replacement, that took 2 days to come. Given the cost, was very unimpressed. A shame given other chains have been to a good standard.

Very welcoming staff, very clean, electric charger point for car. Child friendly and great views of Eiffel Tower.

Nice clean place, with funky vibes

This hotel is a pretty picture with a good bed and a great city view. Unfortunately, the positives end there. For the price, you get zero service, unresolved problems, and even a lack of toilet paper in the room. The air conditioning was a major issue. The windows couldn't be opened, and the air conditioning worked poorly, making the room either too hot and humid or too cold. The shower water pressure was very weak, making it frustrating to use. The hygiene kit was disappointing, consisting only of two types of bar soap, cotton pads and earsticks. It was only replenished after asking at reception. The hotel hosts discos on the 14th floor every weekend. Light sleepers should be prepared for noise until late at night, which can be quite disturbing. Despite notifying the staff in advance about my spouse's birthday, there was no special recognition. After reminding them again, they brought two cookies, which were underwhelming. The floors throughout the hotel were filthy, causing shoes to stick, which was very unpleasant. We reported these issues to the reception, but the only solution offered was to change rooms. We believed the problems were building-wide (as mentioned in other reviews) and didn't want to give up the best part of our room – the view of the city. In conclusion, apart from the comfortable bed and the fantastic view, this hotel falls short in many areas, especially in terms of service and cleanliness. For the price, I expected much better.