Hotel Ruze & Wellness

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location, rustic building , nice staff and breakfast. Only issue was no air-conditioning and was hot day. Room did have a fan.

I had a wonderful stay at this hotel. From the moment I arrived, the lobby made a fantastic impression — it is beautiful, elegant, and has a very warm and welcoming atmosphere. The staff were exceptional: friendly, professional, and always ready to help with a smile, which made me feel truly welcome throughout my stay. The room was excellent — very clean, comfortable, and well equipped, with everything needed for a relaxing stay.

Ideal location for exploring the city, beautiful view.

Front desk staff was incredibly friendly and helpful, certainly the highlight of the property and out stay. The property location was really great, as it was close to the parking making it easy to bring our bags from the car to the hotel. It was also very walkable to the center of town, shops, restaurants, etc. The rooms were dated and the beds a bit uncomfortable, but fine for the price and location. We were only there for one night so it was perfectly fine and we selected the property primarily for location. Again the staff was incredible.

The staff at Hotel Ruze were more than accomodating and kind. My partner uses a wheelchair and we were assisted every step of the way. And there were a lot of steps! Things that would have been helpful to know: the spa is downstairs, two sets of stairs. It’s gorgeous. The pool, jacuzzi, and sauna. The Thai massages were excellent. But had I known that it was not accessible, we would not have booked for the spa weekend. Hotel Ruze is old and it’s beautiful. Impeccibly decorated and clean. Staff were helpful with the brunch, but things run out, so get there early! Outside of brunch, there are no meals offered, but we were accomodated for dinner by their sister hotel in the town square. There is an elevator, but it is small and could not accomodate the wheelchair. My partner was able to park outside the elevator and walk onto the elevator with a cane. Our room had a step in, small, but still an obstacle. To get to the elevator for the rooms, there was a steep/small ramp to accomodate three steps. We needed help to do this, and staff were there to assist at all times. We were also privy to another, more accessible entrance, but had to get staff to access it each time. Overall, it’s a gorgeous hotel and staff are kind and accomodating. I do not recommend it for wheelchair users though! More information needs to be posted online so the folks know the spa is downstairs, without elevator access, and the hotel elevator is small and cannot accomododate adult sized wheelchairs.

FALSE ADVERTISING! The Delux double room is shown as a much grander and larger room than what we were given. The hotel website on Expedia likely uses a grand suite picture for their deluxe double room. As such, we did not get what we booked. Unfortunate because it’s just a bad way to sell a room.

Everything about this property was wonderful. Highly recommend.

Easy to get to. As described on website

Beautiful hotel, great location and friendly staff.

Breakfast very disappointing - standard buffet stuff, with miniature croissants, tiny cakes etc. cooked breakfast stuff looked cheap and poor quality - I avoided it. Also room was right by the lift and stairs and was very noisy. You could hear everyone coming and going