Address Dubai Mall

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very nice hotel

We booked three rooms at Address Dubai Mall for our family from 1–5 July and were moved across to Address Downtown. Whatever concern I might have had about the change disappeared within about ten minutes of walking in and what followed was honestly the best hotel service I have experienced anywhere. Kero and Maria at the front desk set the tone at check in. Warm without being performative, sharp on every detail, and somehow able to make a group of five feel like the only guests in the building. Shahid at the concierge was exceptional every request however small, handled with a quiet competence I found genuinely impressive. Vishnu on valet remembered us, remembered the car and made every arrival and departure feel effortless. And the Egyptian gentleman managing the operation .. I'm embarrassed I did not catch his name, and I hope he sees this .. you can see his hand in everything. It is not accidental that a team runs this well. That is leadership. Three rooms, my mother, my aunt, and my cousins at no point did any of us feel like a reservation number. We felt like guests of a family. That is genuinely rare, and I do not say it lightly. To Kero, Maria, Shahid, Vishnu, and the manager Thank You. You made this trip unforgettable for us.

Good

I had a great stay and it all started w Kero the receptionist. Thank u

Location of the hotel is great, two minutes from Dubai mall. Room was amazing just like it was stated in the app. Amenities in the hotel is great, staff were very helpful. We'll definitely stay in the hotel again if I am back to Dubai again.

The hotel ambiance, cleanliness, facilities, and overall hospitality exceeded our expectations. Every detail was handled beautifully, making our stay comfortable, relaxing, and memorable.

During a time of unrest I felt that reception staff lacked empathy and were quite stoic. My room rate was frozen for the 4 day extention i needed but randomly my mini bar was emptied and I felt service was very basic- no turndown service etc. The normal room rate is quite high and though the room was large I personally had challenges. The safe was broken- they came to fix this after an hour, i got locked in the bathroom- the handle is tiny and latched into broken wood-thankfully there was a phone in the bathroom and I was able to call reception who sent someone to chisel it out, but overall the finish in the room was poor. Light switch panels were lopsided throughout and took time to master. I had club room access but again food choice was very limited and twice on two different occasions I notified waiting staff of flies all around the open salad but nothing seamed to be done. Its a lovely large hotel, lovely pool area and clean, I think I just happened to have a poor experience with the issues. Right on top of the mall is really convenient with lots of food options.

We had a wonderful stay here. It's a beautiful hotel, with breathtaking views, not to mention it's connected to the mall. All the staff were welcoming and very polite. We would definitely stay here again.

I stayed 5 days. It is my second time in the same hotel. The location is very good, so is the breakfast. Unfortunately the club lounge food is not up to the standarts. It is the same food everyday, over and over again, same spices, same taste. I suggest they try more plain food. And leave the options to the eaters. Staff members are very good. Especially Room Service Ranjit Club Lounge: Tahmina and Virginia Breakfas: Rodney, Hope, Emily … Check in: Mehmet, Alla and Mahmoud They are all excellent. I will definitely be back to the hotel. Rooms are very large.

The room was nice, but the club lounge is awful. I wouldn't recommend it at all