Fairfield by Marriott Niagara Falls, Canada

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Parking is expensive!! Breakfast is very good. Location is excellent !!

N/A

Propre, personnel accueillant, buffet déjeuner à la hauteur. Chambres un peu petite. Bien situé. Parfait pour une famille.

The hotel was clean and a I like the location.

Great option to visit the falls if you are not into paying 400usd plus to have "the view" staff was super friendly and professional allowing me to park my loaded motorcycle right in front of the office, BE AWARE regular parking is located in the back across the street your room might have partial view of it or not. so for me this meant a lot as a solo traveler. Breakfast was as expected with some options, unfortunate very very crowded but staff was able to refill almost everything quickly without much delays. Room was good with great bedding, although a bit on the small side. Im a tall person so it felt a bit cramped specially the bathroom.

This hotel was what one expect a Fairfield Inn to be--well run, clean, quiet (great sound proofing in the rooms!), and located within easy walking distance of the downtown tourist attractions (and a bit further of a walk to the Falls). The self parking and very good breakfasts were extras. Would we stay here again? Anytime!

Everything was wonderful ! Extremely helpful staff !! Very courteous!

My husband and I have stayed here a couple of times before and our experience has always been great! However this last trip we booked our party was quite large. We had family visiting from aboard, the check in service has horrible. First to begin with the concierge at the counter was very rude and seemed as though he was flustered. I really wish I had taken his name. When we did the first original booking one was under my husband and then I had to do another booking under myself as I had to add an additional room. In total 13 guest. His colleague Samantha seemed to realize that he needed some assistance and was helping. As she was speaking with us about our booking I was listening to her as I was the one who did the booking, he said to me ‘excuse me focus over here’. Well I’m sorry the tone in which it was said was rude. So I apologize and then continued on with him. Then when it was time to give the car number plates for booking, my daughter was giving her plate number. So it’s normal for a person to say names with letters incase someone doesn’t quite get the letter you’re pronouncing. He was very rude in telling her he doesn’t like when people do that. After he was done we mentioned to both Him and Samantha that we were returning customers, it’s funny how the tone switched up. He also confused the billing as 2 separate cards were used. It was sorted out in the end. I really wish I had taken his name. Everything thing else was excellent in terms of our stay.

The initial room we were assigned smelled strongly of cigarette smoke, so I asked if we could be moved to a different room. The front desk sent maintenance to inspect it, but all they did was spray air freshener. In my opinion, that didn't solve the problem, the cigarette smell was still there. I went back to the front desk to ask if there was another room available that was similar to the one I had booked. Unfortunately, there wasn't. The only available option was a room with two queen beds. Since there were six of us, I asked if they could provide some form of compensation or even an extra mattress to make our stay more comfortable, but nothing was offered. In the end, we had to make do with what we were given. I just wish the staff had been more accommodating and willing to go above and beyond to ensure their guests were comfortable, especially when the issue was beyond our control.

We spent 2 nights with our granddaughters. Hotel was in good area for us to walk to Clifton Hill activities where kids would enjoy. We could also walk to the Falls. Hotel was clean. Buffet breakfast offered hot items such as eggs, bacon and all other breakfast items to suit everyone. Room was clean. Employees were all nice.