Hotel La Solitude

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent hotel. Clean, comfortable rooms, friendly staff, and a great location. Highly recommended.

The room was clean, beautiful view, they have a coffee supplies but no drinking water anywhere in the hotel, you must buy it 😢

The property was in an excellent location. The room was very small. Nice balcony

Breakfast and dinner at the hotel was superb

Passing by to see the sanctuary, good location, just a few STEPS of everyqhwre

No air conditioning, it is cold but the room can get pretty hot

La Solitude was not my first choice for a stay in Lourdes, but it will be my first choice when I return! The hotel itself is a little dated and certainly the upper floors could do with a revamp. As is common in France the toilet and shower rooms were separate, which can be a bit awkward to navigate especially in the dark- and I personally don’t like having to touch door handles before being to wash my hands! The rooms had everything needed though, including a small frudge

You wouldn't expect a 4-star hotel to have a gas station dispenser for toilet paper, or body wash, would you? The air conditioner didn't cool. We were looking forward to hanging out by the pool and relaxing. The pool area smelled of mildew and was humid with pool chemical odors. None of the pool furniture had cushions or coverings. We were disappointed in the overall experience we had at the hotel. On hindisight I would pick a different location to stay in Lourdes as the hotel is at a fairly hectic intersection. The remodel done to the rooms is an Ikea rehab with a beautiful lobby that doesn't match the overall texture of the property. We had issues with room maintenancence. Our room was not serviced for several nights over our six day stay. Don't expect an espresso maker in the room. The toiletries and towels were right out of a motel 6. This was not my cup of coffee! Holy water in Lourdes exceptional.

Before arrival, I had messaged the hotel, via Expedia to ask about parking details, but got no reply. Warning! The route to the car park is extremely tight. We managed it, with great difficulty, however was unable to find a satisfactory space inside so needed to leave. Turning the car inside was very difficult and extremely stressful. There were tears. The route out on to the road damaged the clutch on our rental car. The whole porocess of entering, leaving then finding different parking took an hour and a half. I asked for a refund for the parking which has been agreed but will take a few days. When we got to our room, it didn't have a balcony which we had booked. Our room was changed quickly, which was good. However my daughter got stuck in the bathroom. We were unable to open the door. I called reception for help. After a 10 minute wait, I managed to yank the door with force. The room was very clean and comfortable. I had a good sleep. The view from the balcony was beautiful! The hotel location is very close to everything. The pool was small, but nice and refreshing. Internet access was good.

We arrived with a service dog and the staff was amazing. They allowed us to see the rooms, they took care of us, they were kind and made everything to make us feel comfortable. Will definitely go back!