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2 adults, 1 room

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Tukan Hotel Playa del Carmen

5a Ave Norte Entre 14 Y 16See map

HK$ 291.3per night

This is the cheapest price in 30 days, based on the rates on 7 Nov

Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Bar
Restaurant
Free WiFi
24-hour front desk
Luggage storage
3.4/5Good 1K+ reviews
Exploring the area
Playa del Carmen Airport, 1.5km, About 3 mins from hotel by car
Playa del Carmen Main Beach, 300m, About 5 mins from hotel by foot
3D Museum of Wonders, 400m, About 7 mins from hotel by foot
38
Deluxe Room
Bed type arranged at check-in

21.0 m²

Garden view

11
Room BASIC
Bed type arranged at check-in

17 m²

36
Standard Room
Bed type arranged at check-in

20.0 m²

Garden view

18
Room DELUXE TWO BEDROOM
Multiple beds

43.0 m²

7
Family Tukan Tower
Multiple beds

21.0 m²

Garden view

5
Basic Room (En Edificio Exterior)
1 double bed or bigger

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Reviews

Read all reviews
3.4/5.0

Good

1K+ reviews
Location
4.4
Services offered
3.5
Cleanliness
3.3
Atmosphere & facilities
3.3
All
4.5+
3.0+
Dagoberto
Reviewed: 21 Jul 2026

1.0/5.0

Below average

Stayed with kids

Pictures do not show the reality of this place the rooms are worn out smell bad the pool is horrible who knows the last time they had cleaned it literally checked in and checked out with in the hour moved over to Hotel calixta was just their for two nights till we checked in to Xcaret definitely recommend calixta
melissa
Reviewed: 5 Jul 2026

3.0/5.0

Good

Stayed with friends

En general tuve una buena estancia. El personal fue muy amable y siempre estuvo dispuesto a ayudar, y la ubicación del hotel es excelente. Sin embargo, la comida fue una gran decepción. Era muy repetitiva y le faltaba sabor, especialmente comparada con mi visita anterior. La barra libre también tenía opciones muy limitadas y cerraba demasiado temprano. Además, la persona encargada de los tours casi nunca estaba en su lugar, lo que hizo muy difícil obtener información o reservar actividades. Por el precio del hotel está bien, pero si piensas pagar un paquete con upgrade, en mi opinión no vale la pena. Ojalá mejoren la calidad de la comida, las bebidas y la atención en el área de tours, porque el hotel tiene mucho potencial.
Maha
Reviewed: 8 Jun 2026

5.0/5.0

Fantastic
Great room, pool, staff, & location! Would definitely stay here again
America
Reviewed: 5 Jun 2026

3.0/5.0

Good

Stayed with friends

This place was dirty, not maintain, staff was not very kind. For the price it’s not worth it
Antonio Dercy
Reviewed: 2 May 2026

3.0/5.0

Good

Stayed with partner

The hotel is well located and has reasonable facilities. There are some better accommodations and others that are not so good. Be careful not to book a room that is only cleaned every 4 days. I had never seen this before. There is no mini-fridge in the rooms, and, in addition, the water in all the showers and taps is salty.
Jorge De jesus
Reviewed: 16 Apr 2026

5.0/5.0

Fantastic
Buen hotel por su ubicacion ya que está a metros de la 5 avenida
Ken
Reviewed: 2 Apr 2026

2.0/5.0

Below average

Stayed with family

Severely dated, barely any hot water, water was salty and every faucet was decaying to wobbling on the pipes?? Do not lean on any railing as they are extremely rotten. The staff seem to try hard for what they have to work with. Our room was across the street in another totally resort. Hot tub pool was falling apart, cold and no jets. Same with hot tub at main pool. The pool did get sun for 4-5 hours at high time. This place needs a severe renovation to jump up to a three star
Jason
Reviewed: 3 Mar 2026

3.0/5.0

Good

Stayed with partner

More like a hostel with a nicer outdoor pool area and courtyard. Room was clean but no soap, shampoo, bar fridge, face cloth and the safe was unusable as the lock was missing. Not sure if you had purchase or not as it wasn't mentioned at check-in.
Giannaliz
Reviewed: 23 Feb 2026

2.0/5.0

Below average
…
Joanne
Reviewed: 22 Feb 2026

4.0/5.0

Great
The rooms are nice and clean, i always get the same room and I love the balcony. Added bonus this year was soaps and bottled water

Overview

Tukan Hotel Playa del Carmen

Rooms:149
Floors:3
Star rating:

With a stay at Tukan Hotel Playa del Carmen, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This resort is 0.3 mi (0.5 km) from Mamitas Beach and 0.7 mi (1.1 km) from Playacar Beach.

Description

With a stay at Tukan Hotel Playa del Carmen, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This resort is 0.3 mi (0.5 km) from Mamitas Beach and 0.7 mi (1.1 km) from Playacar Beach.

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Exploring the area

Transport

Playa del Carmen Airport

Airports
1.5km

Attractions

Playa del Carmen Main Beach

300m

3D Museum of Wonders

400m

Plaza las Perlas

400m

Quinta Avenida

500m

Central Square

500m

Mario Villanueva Stadium Madrid

600m

Mamitas Beach Club

800m

Bahia Bay Cozumel

900m
See map

Facilities & services

Popular facilities
Bar
Restaurant
Free WiFi
24-hour front desk
Luggage storage
General
Non-smoking throughout
No elevator
Wedding services
Garden
Safety & security
Safety deposit box
Reception services
Concierge
Tourist info desk
Multilingual staff
Health & fitness
Outdoor Swimming pool
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 12:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children must be aged 1 and above to stay at the property

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Other fees

Pet deposit: MXN 2000 per stay

Pet fee: MXN 250 per pet, per night

Service animals are exempt from fees

Early check-in is available for a fee (subject to availability)

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy a satisfying meal at La Ceiba serving guests of Tukan Hotel Playa del Carmen. Wrap up your day with a drink at the bar/lounge.

See all policies

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