Riva Beach Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Not clean and not safe . Hotel staffs and local business people are so contacted and cheering the travelers

I had booked this hotel last minute, it was the worst decision I have made, the rooms were filthy- with hairs in the beds, yellow stains on the bedding and a damp smell coming from the entrance all the way through to the room. As I entered the room, I knew straight away I wouldn’t be able to stay there. As I decided to leave and chose another hotel a 44 minute drive away, I was harassed by two men outside the hotel. They wouldn’t allow me to get into a cab I had booked and almost got my ride cancelled. This was almost 1am and as a female solo traveller, this was unsettling. Please do not come to this hotel, I didn’t stay here and they won’t let me have my refund back. The staff promised me at the front desk I would be able to have a full refund as I didn’t stay here, they lied and kept cancelling my calls when I tried. PLEASE DO NOT BOOK THIS HOTEL!

Yes

The good: proximity to the beach, well appointed gym, comfortable bed, tasty breakfast. The bad: surly front desk staff, noisy room with no sound dampening, stained towels and bedding, bathroom crawling with ants, shower flooded the bathroom and no bath mat was provided, only 2 hangers in the closet to store clothing, floors so dirty my feet turned black within minutes, broken phone, inconsistent WiFi, no beach towels provided, private beach has no sun loungers either, no menu provided for in-room dining so you have to google it, maintenance staff constantly lurking around the private patios. Absolutely shocked by the misrepresentation of this hotel. Disabled people should avoid this property as there are stairs everywhere.

This was our forth stay and things have steadily improved. Anita front desk, Priya, Kiran, Prince, Ram all provided great service and attention, Thank you see you soon 👍😊

The resort was very good other than the noisy air conditioner in the room. The breakfast and dinner buffets were excellent.

Good stay, great area and beach. Very nice staff. Will return often 👍

Superb... good for Family

Where do I begin!! I luckily didn’t book entire stay here. I did 2 nights and checked out early after one night. We walked in no one greeted us. We noted customers bags that were departing at front entrance (no door) not being supervised. Hote has potential to be better but sucks! Lobby dirty, all chairs and tables at front desk dirty and stained. Air conditioner at checkin black and filled with dirty finger prints. Welcome drink at front but flies all over glasses. As we checked in a customer was already ahead complaining Can’t type much so will shorten - no half board as not enough guest. Ate from crushed menu offered and got food poisoning All cheers on bed and pillows dirty had to get them to change. Bathroom stained with yellow stains from water standing Water bottles not sealed can’t trust its safety. GAURD won’t let you walk to beach without registering in and out. By you can exit to street no prob Restaurant dirty. Spider webs all over, dirty tables. They wipe with tissue and no cleaner. Seats dirty in restaurant. Stains all over noise from construction .. holes in walls, iztures falling apart, did half boat scoudl not get sealed water bottles as it’s chargeable. I have to buy water. Front desk wouldn’t help . Manager to come next morning at 9am and didn’t show. Housekeeping manager came - she was lovely. Checked out and moved to a 5 star down the street ..toilet paper like cardboard no sound barrier room noisy .- not enuff space to write all

Stinking rooms Stinking backwater Dirty Beach and unkept