Hotel Casino Plaza

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good

El agua se fue en la propiedad. Aunque entendemos que esas cosas a cualquiera le pueden pasar, el personal no fue muy amable ante la situación cuando llamábamos para preguntar sobre la situación. Y básicamente primero nos dijeron que no estaban al tanto de la situación, cuanto entre todos los huéspedes hablábamos de lo mismo. Y después nos dijeron que ellos no sabían que iba a pasar ni cuánto tiempo estaríamos así sin agua. En otras palabras a la persona en recepción no le importaba la situación ni el bienestar de los huéspedes. Me he quedado en este hotel varias veces y todo bien, pero por la actitud del personal me lo tendré que pensar. No tanto por lo del agua, pero la actitud.

Clean room

I paid for a double bed , and front desk girl told me that was a single one . And the charge me at the hotel extra for the supposed room That I paid ..👎

None

Loved it

great location, GREAT staff!! Unbelievable room size

Everything was perfect except the breakfast the first day I eat the continental breakfast that was included on my reservation the next day the staff said that I didn’t pay for it the day before and it was not a free breakfast so I paid I was little disappointed I I need to pay I don’t have any problems They asked for the room number and was ok the day then the next morning wasn’t mot

Staff welcomed us warmly and helped us very quickly. When we entered the room it was just as advertised. Very clean and spacious. The morning breakfast buffet was my favorite. Location was great as all the touristy spots are nearby. Overall amazing experience.

Loved the hotel it was close to everything!! The staff was so nice and helpful!! Especially house keeping!! I will definitely stay here again!!