XU San Stefano Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Fantastic Hotel. Internet sucks if that matters. No room internet and no connection most of the time.

I was excited to visit Alexandria, and I believe I made a great choice; the place is comfortable and clean, and the staff are cooperative and always available to help and answer any questions. I will certainly return—it has become my favorite spot—and I would like to thank the reception team and everyone working at the hotel.

Very clean small you feel it’s private only for us the staff very nice and polite only need window in room some people don’t like air conditioning but overall it’s excellent

Staff are very friendly and eager to help

Very good

When we arrived at 7pm, we were informed that no double‑bed room was available, despite having specifically requested it and noting this in our booking. We were instead offered a king room, or a king room with a crib, neither of which was acceptable, particularly given that we were on vacation and had paid extra for a sea‑view room. After some back‑and‑forth, we were eventually given two king‑size bedrooms, but both rooms had multiple issues. Although the design was modern, the quality did not meet five‑star standards. In my room, the fridge was leaking, the safe was not functioning, and the water was not warm enough for a bath, requiring several maintenance visits. During my stay I heard a weird water sound (flushing) several times, I did not figure out what it was until the day I was leaving, turns out the toilet seat flushes on its own, and no it is not a sensor based seat.. it is a manual flushing toilet. I am generally not demanding when it comes to food, and I am familiar with Arab cuisine, but the breakfast was below basic expectations, not even in line with what one would find in a three‑star hotel. While the staff tried their best to resolve issues, and were generally nice, it was such a disappointing stay.

Very nice staff

Yes

The stay was pleasant, the staff were nice and hellfull.

Shower area very tight ..clean 80%