Madinat Al Bahr Business & Spa Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel staff is very friendly and helpful, the room was clean and comfortable. The airport shuttle was free and even though our arrival flight was delayed by 2 hours the driver was there as we arrived

This property is beautiful and breathtaking. The views and the finishes are immaculate. Everything was clean and luxurious. The food and the staff on the other hand were not. It took over an hour for our food and waters to come. The orders were totally wrong. 2/3 of us actually got sick because they did not listen to our food allergies. We waited 30 minutes for our bill to come. And then, after a small disagreement were told, we didn’t have to pay for food that we didn’t actually eat. It just seems very unorganized and their communication was very poor. Not a language barrier, more like a lack of customer service skills. We only stayed here our last night in Zanzibar because we had an early flight the next morning, but if I stayed again I would definitely not eat on the property. Had we not got sick they would have gotten 4 stars.

The room was nice and spotless and the staff was friendly and corteous!

a lots of relaxation!

The beginning was a little bumpy yet after I addressed my concerns, the management in all departments including frontdesk and F&B went out of there way to make this visit for my mother and me even more memorable than expected. I have visit over 200 hotels world-wide in the last three years, and witnessed a combined effort to make things more than right for us. Since I was working as an F&B Manager on a few cruise ships with years of training in Europe and experience in 5 Star leading Hotel worldwide, I was truly impressed. Next to a dinner invitation we were honored with a massive room upgrade with no questions asked. The staff was always extremely friendly and forcoming. I can definitely recommend this magnificent looking Hotel.

This was a last minute stay since we had a missed flight. Very nice hotel though. Wish we could have enjoyed more. It was a beautiful place.

Madinat Al Bahr has a lot going for it. The architecture is striking, the location is peaceful, and staff are warm and welcoming. I enjoyed my stay overall, but it does not quite hold up to the 5-star standard it advertises. The room was spacious and comfortable, but small details stood out. On arrival I found an ironing board but no iron. Once I requested one, staff brought an iron but the board had disappeared, apparently shared among guests. When I did use it, the only sockets were tucked behind the bedside tables, so quite a bit of manoeuvring was required. The TV picture was static with a line across it, and in the bathroom a small trickle of water appeared on the floor from the sink. When I checked in, the bed was decorated with colourful covers and cushions, but after the first clean this was gone, and my four pillows reduced to three. Granted this was a Standard room, but the basics should not differ. Food was definitely a let down. Mie nlitaka chapati, haragwe, pilau, michuzi kila aina. Instead, the menu leaned heavily toward international cuisine. While it makes sense for foreign guests, one restaurant dedicated to local food would have been a real highlight. The hotel advertises six restaurants but in practice I only found two. The property is beachfront, but worth noting the beach is public. Overall, not a bad place to stay. Staff, setting, and pool are positives, but it falls short of polished 5-star service.

Too many flies in the rooms- beds uncomfortable

Super fantastic luxury hotel👍👍. Our best ever. Environment is very cozy and people are warm and very friendly😍😍💯., they are simply an embodiment of happy and hardworking crew. A brilliant choice for any occasion. Will be proud and delighted to recommend any day❤️. Great, fabulous and super clean.

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