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When will I receive my booking confirmation?
This depends on the policy of your activity.
- For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
- For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.
If you have not received your booking confirmation after the booking confirmation window has elapsed, please refer to the following article.
How do I use my Klook credits?
If you have at least 10 Klook credits in your account, you will be able to use your Klook credits on your booking check out page.
Under the "Discounts" section, tick the checkbox that says "Klook Credits" to apply your credits as a discount on the current price of your booking.
Please note that Klook credits can't be used to buy Klook Passes.
Can I book an activity on behalf of someone else?
Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.
Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.
Can I add/remove participants from my booking?
To add participants
- Please check your activity's cancellation policy.
- If your activity has a free cancellation policy, consider cancelling your booking and making a new booking with your desired number of participants.
- If your activity has a no cancellation policy, check whether your activity has any additional availability on your desired date.
If the activity has additional availability on the same day, consider making another booking with your desired number of additional participants.
Please note that for tour groups/cruises/other private group activities, depending on the operator, this may mean that your groups are seated separately. Get in touch with Klook Customer Support if you have any concerns regarding this.
To remove participants
- Please check your activity's cancellation policy.
- If your activity has a free cancellation policy, you can remove the desired number of participants by going to the Refund my booking section of your booking.
- If your activity has a no cancellation policy, you cannot remove any participants from your booking.
For more information on how to cancel your booking, check out this article.
Why haven't I received my refund?
When we've received your refund request, Klook will initiate a refund within 24 hours of your request being approved.
Once that process has been initiated, the time it takes for your refund to make its way back to you will depend on your chosen payment method.
- For debit / credit cards, it usually takes between 3-14 working days for the refund to be issued to your account.
- For other payment methods, it can take up to 30 working days for your refund to be reflected in your account balance.
If you have not received your refund after 30 days. Please get in touch with Klook Customer Support and we will help you check on the status of your refund.