Jason Mraz: Asia Tour 2026 in HONG KONG

Ticketing Rules

• Maximum 8 tickets per order. Tickets are limited and available on a first-come, first-served basis.
• A confirmation email will be sent upon successful payment. Please ensure your email address is entered correctly. Klook is not responsible for delays or non-delivery due to incorrect email addresses or factors outside our control.
• All sales are final. By completing your purchase, you agree to the transaction amount and waive the right to dispute payment.
• Klook Cash and promo codes are not applicable for this activity.
• Service fees are non-refundable.
• The organiser reserves the right to modify any aspect of the event — including artists, timings, and programme content — without prior notice. Such changes do not qualify for a refund or exchange. The organiser's decision is final in the event of any dispute.
• A valid original ticket (with stub) is required for entry. One ticket per person. Venue staff may refuse entry in the event of any dispute.
• If the event is cancelled or postponed, all refund and rescheduling decisions rest solely with the organiser.
• Entry arrangements are subject to the latest guidelines from the venue and organiser.
• The organiser reserves the right to amend or cancel the event at any time.
• The organiser is not responsible for any information or content distributed by third parties at the event.
• All attendees must comply with venue rules. Non-compliance may result in refusal of entry without a refund.
• By purchasing a ticket, you confirm that you have read and agree to these Terms & Conditions.
• This event is organised by the event organiser. Klook makes no warranties regarding event quality and accepts no liability for the organiser's services. For event-related enquiries, please contact the organiser directly.
• All tickets purchased via Klook are authentic and covered under Klook's terms. Klook cannot verify the authenticity of tickets purchased elsewhere.
• The organiser and Klook may request that you present the Klook App for ticket verification.
• Klook provides the Klook App on an "as is" and "as available" basis without warranties of any kind, to the fullest extent permitted by law.
• Klook is not liable for circumstances arising from force majeure, performer illness, injury, or death, or any cause beyond reasonable control. Cancellation or postponement decisions — including refund eligibility — are at the organiser's sole discretion and are final.
• Klook reserves the right to cancel any order without liability if fraudulent activity, malicious booking, or exploitation of system vulnerabilities is detected.
• Klook reserves the right to update these Terms & Conditions at any time without prior notice.
• By completing your purchase, you agree to all Terms & Conditions listed above and Klook's general Terms of Use. Please read carefully before buying.
• In case of discrepancy between the English and Chinese versions, the Chinese version shall prevail.
• If you wish to purchase / have already purchased tickets for the performance and require accessibility assistance, please contact us through the Klook 'Bookings' page and select 'Chat with Klook'."

Terms and Conditions of Bundle Package Product Redemption Voucher ("Voucher")

Product Redemption Page:

• 【For Concert Redemption Only】Airport Express AsiaWorld-Expo Station Same Day Return
• The 【For Concert Redemption Only】Airport Express AsiaWorld-Expo Station Same Day Return will be issued as a promo code to the "Available Promo Codes" section in the user's account. Users may view the voucher on the Klook Promo Code page.
• This product is only applicable for redeeming the 【For Concert Redemption Only】Airport Express AsiaWorld-Expo Station Same Day Return on the designated redemption page.
• The promo code is for use by the purchasing account only and is non-transferable.
• The promo code cannot be used directly to redeem the Airport Express AsiaWorld-Expo Station Same-Day Return Ticket. Users must use the promo code to visit the designated page and redeem the product between 00:00 on 21 October 2026 and 18:00 on 3 November 2026. Expired codes will be forfeited with no reissuance or refund.
• The voucher can only be redeemed once and is applicable for redeeming the relevant product on the designated page on the Klook platform. Users must successfully apply the specified promo code at the payment page to enjoy the offer.
• No cancellation or refund requests will be accepted for redeemed products.
• If the product redemption promo code has not been received in the account within three working days after order confirmation, please contact the Klook Customer Service team for follow-up.
• Please refer to the product redemption page for usage instructions and details.
• Klook shall bear no obligation to refund any unredeemed voucher codes, nor any vouchers that have passed their validity period but remain unused.

Admission Arrangement

• Audiences are encouraged not to bring bags/backpacks to the event hall. Express Lanes for admission are available for audiences NOT carrying bags/backpacks (if applicable).
• All audiences are required to go through handheld metal detector checking before entering the event hall (if applicable).
• For audience who would like to re-enter the venue, please present the re-entry token together with the original concert admission ticket to our admission staff. AWE reserves the right to amend the admission procedures from time to time.

The use of wheelchairs or electric wheelchairs on AWE premises is subject to the following conditions:

• Wheelchair seat tickets are designated for persons who depend on wheelchair for mobility and their accompanying minders (if applicable). When purchasing wheelchair seat tickets, each wheelchair user is entitled to purchase a maximum of one minder at the same time. Wheelchair seat ticket holders must produce proof of mobility difficulties* upon demand by AWEM during admission. AWEM will refuse admission without refund, in case of non-wheelchair user or any person accompanying any non-wheelchair user holding wheelchair seat ticket or minder ticket for admission. AWEM and the event organiser reserve the right to have the final decision in case of any disputes. (* Proof of mobility difficulties means “Registration Card for People with Disabilities” (Physical Disability) or other valid medical documentary proof showing physical disability or mobility difficulties.)
• AsiaWorld-Expo Management Limited and the event organiser reserve the right to refuse entry if the ticket purchased is not fitted for the ticket holder’s specific seating requirements or accessibility needs, and there shall be no refund whatsoever.
• Wheelchair users with tickets may contact AWE (+852-3606 8000) for admission assistance. They are also advised to arrive at the performance venue with sufficient lead time for admission.

Important Notice

• Unauthorised photography, filming or recording is strictly prohibited in the event hall. Bag searches will be conducted prior to entering the event hall. Article bigger than the dimensions of 38 cm X 30 cm X 20 cm (i.e. 15 inches X 12 inches X 8 inches) as well as all professional cameras, video/voice recorders and stools/folded chairs are not allowed in the event hall. Long umbrellas are not allowed in the event hall. Please place restricted article(s) at Baggage Storage Counter or self-service lockers at the Ground Floor Level.
• All tickets must purchase from official ticketing agents. Defaced, damaged, copied or otherwise altered tickets will not be entertained.
• All tickets are non-refundable or non-exchangeable. Each ticket admits one (1) person only, subject to any age restrictions set by the organiser. Reissues for lost free seating or standing tickets cannot be processed under any circumstances.
• For safety reason, selfie stick is prohibited in AsiaWorld-Expo.
• Age limit for Seated zone: 3 or above.
• Smoking is prohibited in AsiaWorld-Expo.
• No outside food and beverage are allowed in AsiaWorld-Expo.
• No glass bottles, inflated objects that are lighter-than-air in any kinds of materials (i.e. balloons), hazardous materials, weapons, aerosol cans and any sharp objects is allowed inside the event hall.
• Possessing or using any illegal drugs is prohibited inside AsiaWorld-Expo.
• Selling or distributing unauthorized merchandise or other items is strictly prohibited within AsiaWorld-Expo.
• No standing on chairs.
• No waiting at staircase and circulation corridor.
• Possessing and using fireworks, pyro or laser device is prohibited.
• No remote-controlled aerial device or toy is allowed (e.g. model helicopters or drones).
• Performance may contain strong and strobe lighting and smoke, please inform any medical staff or security of AsiaWorld-Expo, if feeling unwell or any assistance is needed.
• No ticket scalping is allowed. AsiaWorld-Expo Management Limited and the event organiser reserve the right to void any ticket if it is used, resold, shared or used for any commercial purposes or association.
• Latecomers may only be admitted during a suitable break in the event. However, admittance is not guaranteed due to lateness.
• No animals are permitted in AsiaWorld-Expo except registered guide dogs upon obtaining prior written consent of AsiaWorld-Expo Management Limited.
• The ticket holder agrees to abide by the applicable rules and regulations of AsiaWorld-Expo, event organiser and the official ticketing agent, as amended from time to time without notice, and use of this ticket by the ticket holder shall be deemed as express acceptance of same.
• AsiaWorld-Expo Management Limited as the venue provider cannot guarantee the participant’s view is totally free from any obstruction during an event.
• AsiaWorld-Expo Management Limited and the event organiser reserve the right to have the final decision in case of any disputes.
• If there is any inconsistency or ambiguity between the English version and the Chinese version of this Notice, the English version shall prevail.