Improve Studio × Fizzhub | Induztria - NEW ERA Tech Rave: The First Hong Kong‑Born Electronic Music & Art Festival

1. General Terms

• This ticket is valid only for the event taking place on 3 June 2026 (the “Event”).
• By purchasing and using this ticket, the ticket holder confirms that they have read, understood, and agreed to comply with these Terms and Conditions, as well as all rules announced by the Organizer at the venue.
• The Organizer reserves the right to amend, supplement, or interpret these Terms and Conditions at any time, with final authority.

• *2. Ticket Price and Handling Fee**

• A HK$15 platform handling fee will be charged per electronic ticket and collected together with the ticket price at the time of payment.
• All fees paid (including ticket price and handling fees) are non-refundable under all circumstances, unless the Event is cancelled and refund arrangements are announced by the Organizer.

3. Electronic Ticket and Admission

• This Event uses QR code electronic tickets for admission. Physical ticket exchange is not available.
• Each electronic ticket is valid for one-time entry by one person only and may not be reused.
• Any ticket that is altered, photocopied, duplicated, scanned, forged, or unlawfully used shall be deemed invalid.

4. Age Restriction and Identity Verification

• This Event is strictly open to persons aged 18 years or above.
• General Tickets: Ticket holders must present a valid electronic ticket and a government-issued photo identification document (e.g. Hong Kong ID card or passport) for age verification upon entry.
• Student Tickets: Holders of student concession tickets must present a valid original full-time student ID for verification. Failure to do so may result in the Organizer requiring payment of the full ticket price difference or refusing entry without refund.
• The Organizer reserves the right to refuse entry to any person who fails to provide valid identification or does not meet the age requirement. No refunds will be issued in such cases.

5. Non-Transferability and Refund Policy

• Non-transferable: Once purchased, tickets are strictly bound to the purchaser or designated ticket holder and may not be transferred, resold, or exchanged in any form.
• Online registrations, once confirmed, cannot be changed, cancelled, or refunded.
• Successful registration constitutes confirmation that the purchaser agrees to all transaction details and prices and may not refuse, reverse, or request a refund of the transaction for any reason.

6. Anti-Fraud and Resale Restrictions

• To protect ticket holders’ rights, please do not purchase electronic tickets from third parties or unauthorized channels.
• The Organizer shall not be responsible for denied entry resulting from tickets obtained through unauthorized or illegal resale channels and reserves the right to cancel such tickets without compensation.

7. Ticket Safekeeping Responsibility

• Ticket holders are responsible for properly safeguarding their electronic tickets (screenshots are recommended, and mobile devices should be sufficiently charged).
• Lost, damaged, stolen, misused, or unrecognizable tickets will not be reissued.
• The Organizer shall not be liable for any losses arising from improper ticket handling by the ticket holder.

8. Event Changes and Cancellation

• The Organizer reserves the right to change the Event time, content, artist lineup, or venue due to force majeure, including but not limited to adverse weather, government directives, safety, or technical reasons.
• In the event of postponement or rescheduling, tickets will remain valid for the new date and no refunds will be issued.

9. Safety and Order

• Dangerous or illegal items are strictly prohibited inside the venue.
• The Organizer reserves the right to refuse entry or remove any person who is intoxicated, behaves inappropriately, or poses a safety risk to others. No refunds will be provided.

10. Photography and Videography

• Photography and video recording will take place during the Event. By entering the venue, ticket holders consent to the use of their image, likeness, and appearance for event documentation and future promotional purposes by the Organizer.

11. Governing Law and Final Authority

• These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region.
• In the event of any dispute, the Organizer reserves the final decision and interpretation rights.