Mandarin Oriental, Hong Kong - Mandarin Cake Shop | Hotel Cake Shop | Pick up at Central

Pick Up Guidelines

• Customers should fill in the accurate pick-up date, time, contact phone number, email address and other information carefully. We shall not be responsible for any loss arising from your failure to provide accurate information.
• Please pick up the product at the selected location according to the date and time of the order
• You must present your Klook voucher upon arrival to redeem your discount/reservation. The merchant has the right to reject your voucher otherwise
• You can present either a printed or a mobile voucher for this activity after ordering
• If an order is not being picked up on the specified date, the order will be deemed forfeited and no refund will be made

Booking Guidelines

• Orders are on a first-come, first-served basis. Orders will be officially confirmed until payment is made
• Customers should fill in the accurate pick-up/delivery date, time, contact phone number, email address and other information carefully. We shall not be responsible for any loss arising from your failure to provide accurate information.
• Since preparation time is required, once the booking has been confirmed, it cannot be canceled or modified. Payments will not be refunded in this case
• All photos of food are for reference only
• All products are handmade. No refund shall be made unless the quality of the products vastly differs from their descriptions
• Customers are responsible for checking the products upon receiving them, and should immediately contact the merchant if there is any problem.
• The fruits and decorations on the products are for reference only and are subject to seasonality and change without prior notice
• Merchant strives to provide you with high-quality Products, and given the perishable nature of certain Products, Merchant may be required to make substitutions from time to time. This shall not be considered as damage/quality issues
• Customers shall avoid shaking the products and handle them with care
• To maintain the quality and integrity of the products/items, we recommend that you refrigerate all perishable products/items if not consumed immediately or handle all perishable Products pursuant to instructions provided by merchant (if applicable). 
• Failure to follow safe food handling practices and recommendations may increase the risk of foodborne illness
• We are not obligated to provide ingredient information or allergen information and we cannot guarantee any of the products/items sold is free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the relevant Merchant before purchasing
• Individuals, pregnant women, young children and the elderly with compromised immune systems and/or food allergies are solely responsible for the consumption of the products/items
• The condition and consumption of the products/items are at your sole risk
• In the unlikely event that you feel that the product/items are not fit for consumption due to damage/quality issues, kindly contact Klook Travel Customer Service Hotline found in your voucher immediately or within 24 hours of collection from the Merchant with photos/videos as proof of evidence

Terms and Conditions

• Get instant confirmation. If you do not receive a booking confirmation, please notify us
• The voucher cannot be exchanged for cash or other offers
• The voucher cannot be sold to third parties
• Klook offers cannot be combined with other Klook vouchers, nor other promotions, offers, or coupons in-store
• No cancellations, refunds, or changes can be made
• Full refunds will only be issued for unsuccessful or rejected bookings
• The contents of the sets cannot be changed unless agreed by the merchant. The additional fee incurred must be paid directly at the restaurant
• If the order is canceled without reason (including deletion of items, wrong click, etc.), the merchant reserves the right to charge an administrative fee of 5% of the total order amount
• KLOOK and the merchant reserve the right of the final decision of the above offers and terms & conditions