The Remarkables Ski Pass & Transport Packages

After arriving at the location, I exchanged my ticket and rented ski equipment at the designated area the day before skiing. Since everything is in English, those who only understand Japanese might feel a little lost. The staff were all friendly and helpful. The price was reasonable, and I would definitely like to use them again!

We were extremely happy with the service received by all the staff at info&snow. The bus pickup option we chose was at info&snow and it was really convenient as it was right smack in Queenstown. The collection of the rentals and the pass were all along the same street and it was really convenient. The bus takes you all the way up and down at preset timings.

I am a traveler from Taiwan. After looking at the remarkables website, I still don’t understand their ski equipment and snow clothing rental system. However, after a friend recommended this package on Klook, I found it to be awesome. The shuttle bus is with The instructions for renting ski equipment are very clear, the supporting facilities are also very good, and the shuttle driver Leyton is very friendly and talkative. What can be improved is that the location of the shuttle bus can be more clear.

Package was confirmed pretty much straight away. Everything that you needed to do was emailed to you, we rocked up to Snow and Info office in Queenstown the day before we were headed to The Remarkables, pointed in the direction a few doors down to NZ ski to get our lift passes, and Quest to pick up our rental equipment (boots/boards, Skis/poles/Boots) with no issues, we then dropped these back to Snow and Info so we didnt have to carry them back to our accomodation, they loaded them onto the bus for the next morning. The buses were on time each morning with very friendly and experienced drivers. Up on the mountain, it was fantastic. Would definitely recommend the package as it was not only priced fairly but it took the hassle out of all the organising that is required in hiring/purchasing lift passes etc. On our last day, the bus dropped us into town instead of our accomodation, near the shop so that we could easily drop the rentals back off with no hassle.

It is a wonderful packgage which is including bus, boot, snowboard and ticket, I really recommand someone who is looking for ski package.

Great mountain (Remarkables) and the bus ride was pretty smooth up. The people at the info & snow store could be a tad friendlier I felt for people in the tourism / customer service industry. Had to go over to the remarkables store to collect the ski pass card. The guy there was super friendly and helpful. Klook could probably provide the dates and location booked as I was not able to find any record of it after paying. There was a snow storm with strong winds on our first day so we wanted to come down the mountain earlier. Approached a guy from info & snow and he kept directing us to join a queue of advanced skiers who were going higher up the mountain 😡 Were saved by some other tourists who told us they previously joined that queue by mistake and had to walk down from higher up the mountain! Same guy also wasn’t very friendly when my sister had to leave the queue for a while (he didn’t even have a confirmed time for the bus so how would we know how long we will be queuing for?) The earlier bus left when she returned and he said “I already told you” in a very rude tone when we were perfectly okay with taking the next bus down. His colleague, a lady who drove us down was nice though and it was a smooth drive down with her. He did look quite frazzled and and I overheard them saying it’s the first time this season they’ve experienced this (not sure if referring to the storm?) so I guess they just weren’t that prepared.

the service was amazing, you can head into the store and get yourself fitted in about 10mins less! staff are knowledgeable and ensure you're comfortable in the gear

Not really a huge deal since this was a discounted price but I'll just point out some things to keep in mind. One things is that you have to pick up your gear and pass from info and snow/quest the day before your booking. So make sure you have time the day before. I had a Milford sound coach and cruise booked the day before so it was a bit stressful making sure I got back before the rental place closed... they are open pretty late though so we were fine in the end. The transportation on the day was good. We arrived to our pickup location about 15minutes earlier then scheduled and our shuttle arrived about 5mins later. I assume they would have waited around until our allocated time if we weren't there but perhaps just make sure you get to your selected location at least 10mins earlier

Pickup of the pass was easy at the office in central Queenstown. The bus was great and picked us up each morning. Booked a four day pass and was able to use it any four days throughout the season. You can also choose to use a day at Coronet Peak if you want

A fantastic and fun experience!