Viernam Airport Priorty Fast Track

Confirmation

• You'll get confirmation 72 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

[Booking Process and Usage]

• Please complete your booking at least 3 days before your flight departure. When placing your order, you must provide complete and accurate flight information, passenger passport English names, and other necessary details. If the information is incorrect, it may affect on-site reception or service usage. Once the information is filled out and the booking is successfully made, the service is considered arranged, and no separate booking confirmation will be sent.
• You must proactively join the supplier's WhatsApp: +886 916351972 at least 48 hours before your flight departure and provide your order number to confirm the meeting time and location. If you do not join WhatsApp within the specified time, it may result in the inability to receive service on-site.
• Please use the service in accordance with the arrival or departure procedures shown on the product page.
• If children or infants are traveling with you, please provide their "Passport English Name" and "Date of Birth (YYYY/MM/DD)" in the remarks section to facilitate service arrangements.

[Arrival Process]

• After the plane lands, please follow the airport signs to "Arrival Immigration" to the immigration officer's inspection area.
• In front of the immigration officer's inspection area, look for staff holding a sign with "Love Vietnam" on it.
• The staff will verify passenger information and guide you to the designated priority immigration lane.
• Once passengers enter the immigration officer's inspection area, according to airport immigration regulations, staff will no longer be able to enter the queue to provide assistance.
• Please remain in the designated immigration lane throughout the process. If you leave or change lanes on your own, the service may be interrupted.
• Passengers need to complete the immigration officer's inspection process independently according to on-site instructions. The arrival immigration service ends after the immigration officer's inspection is completed.

[Departure Process]

• Upon arrival at the airport, please proceed to the airline counter to complete check-in and baggage check-in.
• Please go to the designated departure meeting point 2 hours before your flight departure and look for staff holding a sign with "Love Vietnam" on it.
• The staff will verify passenger information and guide you to the designated priority immigration lane.
• Once passengers enter the immigration officer's inspection area, according to airport immigration regulations, staff will no longer be able to enter the queue to provide assistance.
• Please remain in the designated immigration lane throughout the process. If you leave or change lanes on your own, the service may be interrupted.
• Passengers who have not purchased fast security check must complete the immigration officer's inspection process independently according to on-site instructions. The departure immigration service ends after the inspection is completed.
• For passengers who have purchased fast security check, after the immigration officer's inspection is completed, staff will assist in guiding them to the fast security check channel. The departure immigration service ends after the security check is completed.

[Special Notes for Each Airport]

Ho Chi Minh Airport (SGN)

• Ho Chi Minh Airport is Vietnam's busiest international airport, with frequent flights and a large passenger flow. 09:00-18:00 daily is the peak period for arrivals and departures, and immigration clearance may take more than 3 hours. This service can help reduce waiting time for immigration clearance, but it does not mean no queuing or guaranteed immediate clearance. Please confirm your acceptance before booking.

Hanoi Airport (HAN)

• Due to Hanoi Airport's operating regulations, on-site departure service cannot receive passengers with a hand-held sign. You must proactively join the supplier's WhatsApp: +886 916351972 at least 48 hours before your flight departure and provide your order number to facilitate the provision of meeting points and reception instructions. If you do not join within the specified time, it may affect on-site reception arrangements.
• Hanoi Airport departure service already includes fast security check service.

[Hand-held Sign]

• On-site staff will hold a sign with "Love Vietnam" on it.
• Due to the large number of passengers served daily, signs displaying passenger names are not provided.
• If you do not see the staff holding the sign, please contact WhatsApp immediately.
• Please refer to the end of the article for a schematic diagram of the meeting point.

[Important Notes]

• According to airport policy, Vietnamese passports cannot be used for immigration clearance services, except at Da Nang and Phu Quoc airports. We apologize for any inconvenience.
• This service is an assisted priority immigration service. The actual queuing time and clearance speed will depend on the airport's passenger flow and on-site operational arrangements on the day.
• If the service cannot be provided within a reasonable time after cooperating with the on-site procedures, please contact customer service immediately for assistance. If it is confirmed that it is not due to passenger factors, a full refund can be arranged.
• This service is mainly provided during peak hours at the airport to assist passengers with arrival and departure immigration procedures.
• From 02:00-05:00 AM, due to fewer crowds at the airport, immigration clearance usually only opens a single channel. Even with priority immigration service, you may still share the same lane with general passengers. This is an airport control arrangement and not a service anomaly.
• Due to the inability to effectively differentiate immigration lanes during the aforementioned period, to maintain overall service quality and manpower allocation, arrival and departure reception services are not provided from 02:00-05:00 AM.
• This service is only applicable to international flights and cannot be used for domestic flights. Please confirm your flight type before booking.
• Please ensure that the service airport you booked is consistent with the actual airport of your flight's arrival and departure to avoid affecting your rights.
• When booking, you must fill in the correct flight number (e.g., VN579). Do not fill in the booking code (e.g., AB3X9Q). If filled incorrectly, service cannot be arranged.
• If your flight is an overnight flight (e.g., departing between 00:00-02:00 AM), you must fill in the actual flight date when booking. For arrival service, please fill in the correct arrival date and time. For departure service, please fill in the correct departure date and time.
• If the service arrangement time is incorrect due to an incorrect date, it will affect on-site reception, and the passenger will be responsible for any related consequences.
• If the booked service airport is significantly inconsistent with the provided flight information, or if the information is incorrect and does not meet the service conditions, making it impossible to arrange the service, the order will be canceled and a refund will be processed.
• Once the booking is completed and the correct required information is provided, the service is considered arranged, and no separate arrangement completion notification will be provided.
• Passengers are responsible for preparing a passport valid for more than 6 months, as well as relevant documents and visas that meet the purpose of entry, on the day of service use. This service does not include Vietnamese visa application or processing.
• This service is only applicable to e-visas. If the passenger's visa is a visa on arrival, an additional waiting and processing fee of 6 USD will be charged on-site due to the extra waiting and processing time. Passengers must prepare relevant forms, photos, and fees themselves.
• Passengers holding Chinese passports need to prepare an additional 5 USD and 2 passport-sized photos (4x6 cm or 2x2 inches) when entering Vietnam.
• On-site staff for departure service will only wait for and receive passengers starting 2 hours before the flight departure. If passengers arrive at the meeting point too early and no staff are present, this is considered a normal operational arrangement.
• On-site staff can only provide assistance in designated areas. Once passengers are guided to the designated immigration lane or enter the immigration officer's inspection area, on-site staff will no longer be able to enter the queue to provide assistance. Passengers must remain in the designated lane throughout the process. If they leave or change immigration lanes on their own, the service may be interrupted.
• If there are many people and you cannot find the staff at the designated meeting point immediately, please contact customer service via WhatsApp immediately, provide your order number, photos of the on-site environment, and your current location, and wait at the original spot as instructed.
• If you do not contact and confirm in the above manner and proceed with immigration clearance or leave the designated process on your own, it will be considered a waiver of service, and no refund will be given.
• If there are changes to flight time, flight number, or date, please notify customer service in advance to update the reception arrangements in a timely manner. If not notified in time, the passenger will be responsible for any related consequences and losses.
• A child is defined as being under 12 years old on the day of service use. If the service cannot be used due to age discrepancy, no refund will be given.

[Frequently Asked Questions Q&A]

Q1: Does priority immigration mean “no queuing”? A1: No. This service is an “assisted priority immigration service,” not a queue-free or VIP fast track. During peak hours or when there are many people, a short wait may still be required. The actual clearance speed will depend on the airport’s passenger flow and immigration officer’s operations on the day.

Q2: Why do I seem to be queuing in the same line as general passengers? A2: At some airports (especially Ho Chi Minh Airport) during certain periods, priority immigration passengers may be in the same queuing area as general passengers, but immigration officers will process them with different priority according to on-site arrangements. This is a normal operational situation and not a failure to provide service. The immigration lane will be adjusted according to actual on-site arrangements and is not a fixed or exclusive channel.

Q3: Why do I still have to wait when using priority immigration for arrival in Ho Chi Minh? A3: Tan Son Nhat International Airport in Ho Chi Minh City is one of Vietnam’s busiest airports. From 09:00-18:00 daily is the peak period for arrivals. When flights arrive concentratedly, all passengers (including those using priority immigration) may need to wait. The purpose of this service is to help reduce waiting time and guide the process, not to guarantee immediate clearance.

Q4: Is it just someone leading me, with no actual help? A4: No. This service includes on-site guidance, process assistance, and priority lane arrangements, not just simple directions. Actual immigration clearance still requires the immigration officer to inspect passports according to law, and the clearance speed is not determined by on-site staff.

Q5: Why can’t the staff accompany me all the way to the end of the queue? A5: According to airport and immigration regulations, on-site staff can only provide assistance in designated areas. Once passengers are handed over to the immigration officer for inspection, on-site staff can no longer enter the queue or accompany them. This is an official operational restriction and not a service interruption.

Q6: I have children or elderly people with me, why do I still have to queue? A6: Whether additional courtesies are provided still depends on the judgment of the on-site immigration officer. This service cannot guarantee queue-free or immediate clearance due to passenger age, accompanying persons, or special needs. Please understand.

Q7: Why do other passengers seem faster than me? A7: Clearance speed may vary due to the following factors and cannot be directly compared with individual cases of other passengers. Possible influencing factors include flight arrival time, nationality and visa type, current immigration officer’s operational status, on-site passenger flow, and policy adjustments.

Q8: My flight departs in the early morning, which date should I choose when booking? A8: If your flight departs between 00:00-02:00 AM, please use the “actual flight departure date” for booking and filling in the date. For example, if the flight departs at 00:30 AM on June 2nd, even if you arrive at the airport on the evening of June 1st, you still need to select June 2nd when booking. The reception time for this service is arranged “2 hours before flight departure.” If you fill in the previous day’s date when booking, it may lead to incorrect service time, which will affect on-site reception. If you are unsure how to fill it in, please be sure to confirm with customer service via WhatsApp before booking.

Q9: If I expect “no queuing at all,” is this suitable for purchase? A9: If you expect queue-free, immediate clearance, or VIP channel service, this product may not meet your needs. This service is an assisted priority immigration service. The actual queuing time and clearance speed will vary depending on the airport’s passenger flow, flight concentration, and on-site operational arrangements on the day, and a fixed clearance time cannot be guaranteed in advance. It is recommended to carefully evaluate before booking.

Q10: Will the staff hold a sign with my name on it? A10: No. On-site staff will only hold a service sign indicating “Love Vietnam” and will not display passenger names. Passengers should proactively approach and present their passports for identity verification.

Q11: Which passengers is this service suitable for? A11: It is suitable for passengers who are entering Vietnam for the first time, are unfamiliar with the process, need assistance with guidance, or wish to reduce uncertainty. If you expect completely queue-free or guaranteed fastest service, it is recommended to carefully evaluate whether it meets your needs.

Q12: Why do I still have to wait for luggage even after passing immigration quickly? A12: Priority immigration service only assists with the immigration officer’s inspection process. Baggage unloading and carousel operations are handled by airlines and airport systems and are unrelated to the immigration clearance process. Even if passengers have completed priority immigration, they may still need to wait for luggage with other passengers, which is a normal arrival process. This service does not include baggage retrieval speed or priority baggage arrangements. If you wish to shorten the overall arrival time, you can consider reducing checked baggage or allowing sufficient buffer time for transfers and connections.

Q13: Why do I still use the same channel as general passengers when using priority immigration in the early morning? A13: From 02:00-05:00 AM is a period of fewer crowds at the airport, and the airport usually only operates a single immigration channel. Therefore, even if you purchase priority immigration service, you may still share the same immigration lane with general passengers. This is an on-site control and operational method of the airport and not a service anomaly. In addition, because the immigration lanes cannot be effectively differentiated during this period, to maintain overall service quality and manpower arrangements, arrival and departure reception and guidance services are not provided from 02:00-05:00 AM. Please pay attention to your flight time and carefully evaluate whether it meets your needs before booking.

Q14: What happens if I fill in incorrect flight information when booking? A14: If the provided flight information is clearly incorrect, such as booking an arrival service but providing a departure flight, filling in a booking code instead of a flight number, filling in a domestic flight, or if the service airport does not match, the service cannot be arranged. If the correct information cannot be supplemented in time, the order may be canceled and a refund processed.

[Schematic Diagram of Meeting Points]