Extended Stay America Suites San Antonio Airport

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was amazing and definitely worth the money spent

Keep driving pass this hotel, once I arrived no staff in office at 6:00pm they left a posted note to call a number. So many guests asking if my vehicle had been broken into on the first night that was very reassuring that my belongings were safe. Other guests complained about roaches and appliances not working. Bed sheets and covers were covered in dog hair this place is a nightmare. Worse hotel experience. And I definitely wasn't gunna trust a place like this to serve breakfast i would want to eat.

Not ok was not there still paid

The room smelled of cheap cigars, there were roaches, and the bathroom vent fan was terribly noisy. Bathroom tile floor chipped. Toilet not secured to floor and toilet seat loose. Bed was not very good. Breakfast was poor - not even muffins or cereal. No cups or glasses in kitchen. Photos not realistic

I have it 1 star because I could not give less. We asked for ground floor rooms and they couldn’t give us one because those rooms had no toilets. (!!!) we walked in the room and walked back and went to rent another hotel. Never again.

They have roaches

Filthy room. Cockroaches run across the countertops occasionally. Giant spider in bathtub. Hair on the tv desk. Soda bottle cap on floor. Front desk staff was polite but unhelpful. I tried to check out a day I early because I decided to go to another hotel and the front desk staff said I would be charged a late fee because their system automatically does … something. I had to come back the next day to check out, in order to avoid the “late fee.” To repeat: I TRIED TO CHECK OUT ON SATURDAY AFTERNOON FOR A RESERVATION LASTING UNTIL 11AM SUNDAY BUT I HAD TO COME BACK SUNDAY MORNING TO AVOID A LATE FEE. What the oompa loompa hell is this place?? Avoid.

We booked and once there were told they had no vacancies. I do not blame the front desk lady, you could tell she was doing her best. I blame the property manager/ owner. We were left with no where to stay since finding a hotel last minute pretty much impossible.

Furniture was damaged, walls at the kitchenette stained, remote cap missing with no batteries, carpets not vacuumed and had pet hairs, tub felt uneven.

Very poor service