a&o Frankfurt Ostend

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The place was clean, the breakfast was great, the free Wi-Fi was fast, and the staff were helpful. From the moment I arrived, I felt comfortable and welcome. The room was spotless, and it was clear that the hotel pays close attention to cleanliness. The bed was comfortable, the bathroom was modern and well maintained, and everything smelled fresh. The breakfast exceeded my expectations. There was a wide variety of options, including fresh fruit, pastries, eggs, and hot dishes. The coffee was excellent, and the staff constantly refilled the buffet so nothing was ever empty. It was a perfect way to start the day. I also appreciated the free Wi-Fi, which was reliable and fast throughout my stay. I was able to work online, stream videos, and make video calls without any problems. This made the experience even more convenient. Most importantly, the staff were friendly, professional, and always ready to help. They answered all my questions, gave great local recommendations, and made me feel valued as a guest. Overall, I had a very pleasant stay and would definitely recommend this place to anyone looking for comfort, quality, and excellent service.

They gave us a different room that the one we booked

Great staff Prost attention

the staff were friendly enough. the laundry didn’t work, and you have to apply your own bed sheets.

Well you get what you pay for - we had a clean room and our own bathrooms - just super crammed, but not advertised as huge so nothing misleading

They appear to have a sophisticated self-check-in system, but when you arrive and try to register, their machines can't find your already paid reservation. To make matters worse, the person at the front desk, who seemed to be a supervisor or manager (I don't remember his name, but he looked Thai or Filipino), served you rudely, as if it were our fault that their system wasn't working. As an extra note, the mattresses are very uncomfortable, and if you choose this hotel for the breakfast, it's not worth paying the extra fee.

The size of the room and the water pressure in the shower was great. However, I am pretty glad we didn’t have a blacklight because there were enough creepy marks all over the walls, I shudder to think what wasn’t even visible. Check in was a nightmare. They have self-service kiosks with 1 employee. None of the kiosks worked right. The front desk lady refused to check us in. Probably the longest it’s ever taken me to check in to a hotel

The rooms are tiny and filthy. The parking is only for a couple of cars. The breakfast buffet is horrible and depressing. Never again!! Do not waste your money at this hotel. Pictures are worth more than words, and here are a couple.

Every thing was perfectly good

Blood and stains on the pillows, no pillow cases. Dirty floors needed a good clean.