Muong Thanh Luxury Bac Ninh Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

問題なし

네

good

Personalet var imødekommende.

因行程有變動分了2張訂單訂，到酒店時問前台2張訂單都是續住，是否可以不換房？前台說可以，結果時間到硬是不給進房要求要換房，服務前後不一致，員工素質需提高。

Soso

여기 호텔 dongho레스토랑 완전 불친절 저녁먹으러 갔는데 주문이 잘못나오고 직원은 내 책임라는듯 안하무인 태도를 보였다. 또 디저트 시킨건 한시간이 지나도 나오지 않아 계산하면서 말했더니 그제야 허겁지겁 주방에서 가져나오곤 take away 하라고 말했다. 내가 더이상 먹고 싶은 생각이 없다 했더니 이미 카드 계산서에 결제했다고 취소해 줄수 없다고 말했다. 35k vnd로 더이상 스트레스 받기싫어서 그냥 결제하고 나왔다. 길거리 노점상 보다 못한 서비스

Bedsheets were not changed. Don't auto refill the stuff in the fridge. No Bathmats. Once service taken, you will be charged. Even though that service is a normal part of any hotels process. Food restaurants doesn't have marks to differentiate between vegetarian/ Non vegetarian. Looks like they are just they're for pulling out the money out of customer's pocket.

Very good! Clean, comfortable and tidy. full facilities！

The exterior and lobby areas look great and hotel staff is accommodating but there were major issues. The hotel requires passports and the only reason we were allowed to skip this process was because a VN friend worked with management to agree to hold funds like any other hotel would do. The first room was dirty with hair everywhere and weird red/brown stains all over, the second room was full of mold and the third room was passable but smelled like smoke and probably mold. We figured this was probably the best option we would get. The food was disgusting and not clean. Shrimp still had veins. Would not stay again but am thankful the staff was willing to find a somewhat acceptable room for a quick stay.