B&B HOTEL Strasbourg Nord Schiltigheim

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel location was good and the staff was polite, but unfortunately our stay was very uncomfortable. The air conditioning in the room did not work during our entire 4-night stay. We informed the staff multiple times and were told it would be repaired, but nothing was ever fixed. Because of this, we had to leave the window open every night, which made it very difficult to sleep due to the constant noise from outside. In addition, the check-in process took a long time before we were attended. Overall, the lack of air conditioning and poor sleep quality negatively affected our experience.

Très bon accueil. Le lit était un peu dur pour moi. Sinon très bien

is ok

Nice and welcoming staff, spotless functional room (although very small and basic). Very Good deal for the price especially during the Christmas market season.

Room was small and we couldn't even fully open our luggages. All hotels were very expensive during the holiday season. We only needed for one night stay, so it was considered a pretty good option for ourn budget. Tram station is right outside of the hotel, it's pretty convenient. Plan with extra time tho, I think trams run every 10-15 minutes. Bathroom was also small. You pretty much can't avoid touching the shower curtain when taking shower. But I would say it was the best shower during our whole trip, great water pressure and hot enough. One thing new to us is they provided a passcode for accessing the room instead of room key. We didn't book breakfast, but we ended up paying that morning because nothing really open on Sunday. And also we smelled pastry since 6am in the morning, kinda made us want breakfast downstair.

Close to tram to get downtown. Bathrooms are very small and did not have toilet paper refilled. Breakfast extremely meager. 6 people including myself in line for scrambled eggs from a pot that looks like it could feed a family of only 2. Also, the coffee maker makes only enough for about 2-3 ounces ( Dixie cup).

Good location for the tram and free parking is a bonus. Rooms are small and basic but clean. Breakfast is very basic. Housekeeping was hit and miss — the room was cleaned on day 2 but the bed wasn’t made on day 3. We were only given one towel and one pillow each, but the helpful receptionist provided more when we asked. The real issue was the other male receptionist. He was consistently rude and unhelpful. When we arrived early, he refused to check if the room was ready and had a young woman draped over his chair, which looked very unprofessional. When I asked about English subtitles on the TV, he said, “You’re in France so they are French.” At checkout, he acted like he didn’t understand me asking for his name until I said “je m’appelle,” and then pretended not to know what Google was — while standing in front of the “Rate us on Google” sign. Hotel is fine for a budget stay, but his attitude really let it down.

No refund provided and took 100% of my room charge for no show even if the bill was saying it should be 80%. I try to get a refund for the 20% but the hotel never replied. It’s been 3 weeks. Oh well…

Lobby smells smoky, property over all needs upgrading from cheap looking bathroom linoleum flooring to handwritten signs etc.

I liked the place and the convenience.