Swissôtel Al Maqam Makkah

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall convenience is top.

Excellent experience and wonderful breakfast

Close to Haram, Great Dinner buffet (I highly recommend half board meal); friendly staff that accommodated my need. The restaurant was even better managed.

Very good

All good

Clean property and good stuffs.

I won't stay here again. It is close to Haram that is the only positive about it. At reception they have 10 counters but at any given time there are only 3 to 4 open. When i entered the hotel there was water spill my son slipped and got hurt. It took us 30 mins before we could speak to receptioninst for check in. Rooms are clean but extremely small. I was travelling from canada with family of 6,after putting luggage in room, there is no space left to even walk. Breakfast experience is terrible. It is extremely crowded and you have to wait for 15 to 20 mins to get a table. That too, you need to find table by yourself, when someone is leaving, then stand by it and ask one of the staff member to clean it. If you ask staff for table they'll simply say there are no tables. Drinks are warm, they have ice bucket besides drinks where little kids are playing with the ice with their hands!!!! Housekeeping staff is good. In my room sink was blocked and despite several time asking nothing was done. If you enter hotel from main door/lobby, you have ro take like 5 levels of escalators ro reach P5 then take elevator to your floor, very very tome consuming. My experience was not good. Would not recommend it to anyone. Rather stay a little far or a hotel that is not a comples of hotels. You can stay little far, save money on hotels and can take a cab to Haram and still save money.

Great stay

Thanks all good

Everything good