The Upper House

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Friendly staff. Beautiful grounds

Beautiful grounds. The staff were friendly, and the rooms were clean. Would stay here again.

Breakfast was incredible, room was beautiful with the high ceilings and the grounds were beautiful

Loved our night at The Upper House. Nice comfortable room with a balcony. Beautiful gardens, meals & service were excellent. Nice friendly staff. Would stay again for longer.

Lovely hotel with beautiful country views. Comfy beds and the cooked breakfast was very good.

The Upper House is in an idyllic setting, the outdoor space is beautiful, with plenty of parking. The property is traditional with some lovely features but could do with some updating, especially in the bedrooms. The gentleman on reception was lovely and really helpful, the rest of the staff were young and quite inexperienced and were in need of a mature experienced Manager to guide them. The restaurant food on the evening was of a good quality and well presented, the restaurant itself would benefit from updating and a thorough clean. The bedrooms were tired and unfortunately quite dusty. With a period property there are more areas to gather dust such as chandeliers, intricate wall sconces and decorations. The bed was old and creaky when you turned over in the night. The bathroom had been updated but unfortunately the sink had been fitted with a tap which would work well in a bath, but the water came out at an angle that missed the sink altogether if turned on fully. The cleaning of the bathroom was not thorough and there were some questionable stains in the hinge of the toilet seat and behind the toilet seat. The base bed sheet had a stain on it. The breakfast was well presented and enjoyable, however we were charged for my poached eggs on toast as they were not a menu item! I should’ve ordered the eggs Benedict without the hollandaise! Overall we had a very pleasant stay, and with some staff training and a thorough clean would return and recommend to others.

Helpful and friendly staff. Really good breakfast. Hotel set in beautiful surroundings.

This is a charming country house and everyone was amazing. We enjoyed a walk around the property and the food was spot on. You can’t go wrong staying here if in the neighborhood. If you’re also familiar wrote ceramics, you’ll find several ships about 10-15 mins away that is a great place to browse and shop.

Beautiful setting, very helpful staff. Lovely room. Great location. Slight downside was our room was over the function suite, but the noise stopped by midnight, and we had a great nights sleep after. Plenty of choice for breakfast, and freshly prepared to order. Only 15 minutes to our gig in Stoke, but beautiful rural location, with pretty gardens to enjoy

Brilliantly located for visiting the potteries! Breakfasts were fantastic and highly recommend an evening meal as well