Hilton Chicago/Northbrook

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Food experience

The beds. Omg the worst ever. The pool and jacuzzi were nice. The drinks were expired in the shop girl didn’t care my daughter drank half of her drink before realizing it. My coke expired in 9 days. Stay away from the market.

Ok

Our flight was cancelled, along with lots of others, so we made a reservation at this hotel. we arrived at midnight and were told there was no record of our reservation. The hotel had no clean rooms so brought in staff to clean rooms. Upon going up to the desk again and speaking to another clerk, we were told we DID have a reservation but by then we had missed out on one of the ready rooms. Finally got into our room at 2:45 am.

This hotel was very clean - halls, room, foyer. Plenty of hot water. No smell of smoke or fragrances. Curtains close nicely to block out light.

Clean room. That’s about where the positive feedback ends. We received the wrong type of room that we had reserved and prepaid for. I overheard a staff member telling another customer that they were sold out, and because we were pressed for time we decided to keep the incorrect room that we were given. Toilet area in the bathroom was incredibly small- so small that my husband and I would have to either keep the door open while using the bathroom or step into the shower in order to close the door. Closet had awful saloon style doors that shut on you when accessing the closet. Uncomfortable beds. I was charged twice for our room due to a payment issue, but the staff member I spoke with a few minutes ago on the phone corrected the mistake and assured me that my refund was coming in about 5 days. We won’t be returning and can’t say I’d recommend this specific Hilton property to anyone.

The hotel was decent. The prices were extremely high for snack items and water. The room was mostly decent. The bed was hard, and the shower had little water pressure. There was a generator running off and on all night right below our window. The pool and hot tub were nice and clean. The room was spacious and had everything you needed.

I had a terrible night’s sleep due to a dripping air conditioner outside my window. They could not move me to another room because apparently there wasn’t one other room in the whole hotel that was available.

n/a

The room was spacious and a nice layout as was the lobby area. We did not explore the rest of the hotel or amenities. In the room, however, there was an odor of mold/mildew throughout our room. Additionally, the shower head was leaking all over the back of the shower. We were only there for less than 12 hours so we didn’t bother to have it fixed or let staff know. It wasn’t a bad stay but not as good as other Hilton hotels we’ve stayed in.